Bike Service Center Manager

Trek; Tukwila (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Flexible culture

Health insurance

Dental & vision

FSA

Life insurance

401(k) match

Vacation

Tuition reimbursement

Employee discounts

Job summary

Trek Store Southcenter in Tukwila, WA is seeking a Service Manager to lead the store's Service Center and own workflow, staffing, and KPI decisions to deliver exceptional customer experiences. You’ll be the primary service advisor, align service with sales, train and develop your team, control costs, and keep orders organized while ensuring bikes are built and delivered with Trek hospitality.

Strong communication, leadership, and the ability to motivate others are essential as you manage the

Qualifications

• 3+ years of bicycle service center experience.
• Excellent communication and leadership skills.
• Ability to mentor technicians and drive guest service.

Responsibilities

• Lead store Service Center operations and staffing.
• Review service reports and KPIs to optimize performance.
• Ensure accurate and timely work orders and billing.
• Deliver Trek hospitality and exceptional customer experience.

Skills

Bike service

Leadership

Customer service

Communication

Job description

Trek Store Southcenter in Tukwila, WA is seeking a Service Manager to lead the store's Service Center and own workflow, staffing, and KPI decisions to deliver exceptional customer experiences. You’ll be the primary service advisor, align service with sales, train and develop your team, control costs, and keep orders organized while ensuring bikes are built and delivered with Trek hospitality.

Strong communication, leadership, and the ability to motivate others are essential as you manage the