Service Center Manager – Bicycle Shop Leader

Trek Bikes; Gig Harbor (WA); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health care

Dental insurance

Vision insurance

401(k) with match

Paid holidays

Tuition Reimbursement

Employee discounts

Job summary

Trek Store Gig Harbor in Gig Harbor, WA is seeking a Service Manager to oversee the store's Service Center, drive workflow and staffing decisions, and ensure Trek hospitality at every customer touchpoint.

You will lead a team, train staff, engage with customers to recommend the right service, manage costs, and ensure seamless coordination with the sales floor to deliver top-tier service.

Qualifications

• 3+ years of bicycle service center experience.
• Excellent communication and leadership skills.
• Willingness to attend Trek Service classes in Waterloo, WI.

Responsibilities

• Lead store service center operations and KPIs.
• Train and develop mechanics to improve service quality.
• Coordinate service and sales experience, ensuring great customer interactions.
• Write service orders and manage department costs and organization.

Skills

Bicycle service

Leadership

Customer service

Job description

Trek Store Gig Harbor in Gig Harbor, WA is seeking a Service Manager to oversee the store's Service Center, drive workflow and staffing decisions, and ensure Trek hospitality at every customer touchpoint.

You will lead a team, train staff, engage with customers to recommend the right service, manage costs, and ensure seamless coordination with the sales floor to deliver top-tier service.