Bike Shop Service Manager: Lead Team & Customer Experience

Trek Bikes; Tukwila (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Flexible work culture

Health insurance

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Trek Bikes seeks a Service Manager for its Tukwila store. You will lead the service center, manage workflow, and ensure exceptional customer hospitality by guiding mechanics and coordinating service with sales. Strong communication and leadership are essential to drive team performance and store success.

You will train staff, monitor KPIs, and ensure accurate service ordering and timely delivery to customers while maintaining Trek’s signature hospitality.

Qualifications

• 3+ years in bicycle service center operations.
• Strong leadership and communication skills.
• Ability to coach and develop staff.

Responsibilities

• Lead store Service Center operations and workflow.
• Supervise mechanics and manage KPIs for customer experience.
• Coordinate service and sales to optimize orders.
• Write service orders and communicate with customers.

Skills

Bicycle service experience

Leadership

Customer service

Job description

Trek Bikes seeks a Service Manager for its Tukwila store. You will lead the service center, manage workflow, and ensure exceptional customer hospitality by guiding mechanics and coordinating service with sales. Strong communication and leadership are essential to drive team performance and store success.

You will train staff, monitor KPIs, and ensure accurate service ordering and timely delivery to customers while maintaining Trek’s signature hospitality.