Bike Sales Specialist — WOW Customer Experience & Gear Expert

Sports Basement; San Jose (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Full health, dental, and vision (full‑

Profit-sharing bonus pool

40% off for life

Free meals

Gear rental

Weekly staff events

Job summary

Sports Basement is seeking a Bike Slales Staffer to lead a department on the sales floor, ensure daily task completion, and deliver WOW customer service. You will work closely with the Lead and Management team to uphold the Sports Basement brand and uplift staff morale while guiding operations in your zone/department.

You will typically work on the sales floor, talk with customers about outdoor gear, and help beginners discover a sport or hobby.

Qualifications

• Experience in retail or bike-focused environment preferred.
• Strong customer service and communication skills.
• Ability to adapt to changing tasks and shift priorities.
• Ability to lift up to 40 pounds and stand for long periods.

Responsibilities

• Lead and motivate zone/department staff to meet daily tasks.
• Provide WOW customer service and model Sports Basement values.
• Assist with daily operations and zone/department management on the sales floor.
• Collaborate with merchandising and buying teams on displays and product flow.

Skills

Retail experience

Customer service

Communication

Flexibility

Physical ability

Tools

Google Docs

Shopify

POS systems

Lightspeed

Fiori

Job description

Sports Basement is seeking a Bike Slales Staffer to lead a department on the sales floor, ensure daily task completion, and deliver WOW customer service. You will work closely with the Lead and Management team to uphold the Sports Basement brand and uplift staff morale while guiding operations in your zone/department.

You will typically work on the sales floor, talk with customers about outdoor gear, and help beginners discover a sport or hobby.