Bike Sales Lead: WOW Customer Service & Gear Expert

Sports Basement; Rocklin (CA); On-site; USD 27,207 - 33,062; Full time

Benefits offered by this job

Full health, dental, and vision coverage

Profit-sharing bonus pool

40% off for life after 2,000 hours

Free meals

Free outdoor trips

Free rental gear

40% reimbursement on sports activities

Job summary

Sports Basement in Rocklin, California, is looking for a passionate Bike Sales Staffer to enhance our customer experience. This role requires knowledge of our sports and outdoor gear, along with excellent customer service capabilities. The position emphasizes teamwork, promoting the company’s core values, and supporting daily operations.

With benefits including full health coverage and employee discounts, this role offers opportunities for outdoor activities and profit-sharing while working in a fun, engaging environment.

Qualifications

• Previous retail or industry bike experience preferred.
• Must be able to lift 40 pounds and stand for most of the shift.
• Passionate sports or outdoor enthusiast is a plus.

Responsibilities

• Ensure day-to-day operations and expectations are being met.
• Provide WOW customer service and maintain a positive work environment.
• Train SB staff and assist with daily management tasks.

Skills

Customer service skills

Retail experience

Basic computer skills

Time management skills

Problem-solving skills

Tools

Google Docs

Shopify

POS systems

Job description

Sports Basement in Rocklin, California, is looking for a passionate Bike Sales Staffer to enhance our customer experience. This role requires knowledge of our sports and outdoor gear, along with excellent customer service capabilities. The position emphasizes teamwork, promoting the company’s core values, and supporting daily operations.

With benefits including full health coverage and employee discounts, this role offers opportunities for outdoor activities and profit-sharing while working in a fun, engaging environment.