Bid Coordinator -SR

US Foods; Rock Hill (SC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Pre-tax accounts

Paid time off

Stock purchase plan

Disability coverage

Life insurance

Job summary

US Foods in Rock Hill, SC is seeking a Bid Coordinator to deliver exceptional service and operational support to K-12 customers. You will process orders, respond to inquiries, resolve issues, and coordinate with Sales, Operations, and other teams to ensure accurate, timely communication. The role follows standard service agreements and nutritional requirements while supporting cross-functional collaboration.

Schedule: Monday–Friday, 7:00 AM–4:00 PM. Pay: $23/hour.

Qualifications

• Minimum of three years of customer service experience.
• Experience supporting K-12, school nutrition, or foodservice distribution preferred.
• Strong knowledge of Excel, Word, and PowerPoint.

Responsibilities

• Respond to customer questions and concerns regarding deliveries, routing, product availability, order status, and service issues.
• Process incoming customer orders accurately and in a timely manner, ensuring information aligns with customer requirements and order guides.
• Maintain accurate information about school closures, weather-related schedule changes, holidays, and events affecting ordering or deliveries.
• Collaborate with department management to create, update, and maintain customer order guides within the online ordering platform.
• Create and coordinate same-day deliveries, pickups, special orders and other service-related requests for customers.
• Provide support to the K-12 Region to ensure consistent service and operational execution.
• Assist with movement of slow-moving, dead, excess, discontinued, and short-dated inventory.

Skills

Excel

Word

PowerPoint

Communication skills

Time management

Attention to detail

Technology-savvy

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

ARE YOU A CURRENT US FOODS EMPLOYEE?

Join Our Community of Food People!

We help you make it! US FOODS® is one of the largest food distributors with a culture and history of promotion from within, excellent training programs, and a continuous improvement focus.

We are looking for a Bid Coordinator who relish's the chance to push their potential, grow and reap the rewards of joining the US FOODS® family.

US FOODS® has a lot to offer:

• US FOODS® is the company built on YOU Matter, where your hard work is rewarded
• We are committed to compensation, and benefits that respect, and reward our employees for their dedication and hard work
• Service recognition and employee rewards
• Excellent Leadership

Main Ingredients of the Job!

BASIC PURPOSE

The Bid Coordinator position is responsible for providing exceptional service and operational support to K-12 customers throughout the region. This role processes incoming orders, responds to customer inquiries, resolves service and delivery issues, and ensures accurate and timely communication. The position works within established service agreements, company policies, profitability objectives, and K-12 nutritional requirements while partnering closely with Sales, Operations, and other cross-functional teams to support a positive customer experience.

Schedule: Monday–Friday, 7:00 AM–4:00 PM

Pay $23/HR

Essential Responsibilities

• Respond to customer questions and concerns regarding deliveries, routing, product availability, order status, and service issues.
• Process incoming customer orders accurately and in a timely manner, ensuring information aligns with customer requirements and established order guides.
• Maintain accurate and up-to-date information regarding school closures, weather-related schedule changes, holidays, and other events that may impact ordering or deliveries.
• Maintain a detailed and accurate customer call sheet to ensure all assigned customers have submitted required order information and to proactively identify missing or incomplete orders.
• Collaborate with department management to create, update, and maintain customer order guides within the online ordering platform.
• Create and coordinate same-day deliveries, pickups, special orders and other service-related requests for customers.
• Demonstrate strong problem-solving and troubleshooting skills while effectively prioritizing tasks based on urgency and customer needs throughout the day.
• Provide support to the K-12 Region as needed to ensure consistent service and operational execution.
• Proactively collaborate with management to assist with the movement of slow-moving, dead, excess, discontinued, and short-dated inventory.
• Maintain a high level of accuracy, attention to detail, follow-through, and responsiveness in all customer and internal communications.
• Perform other duties and responsibilities as assigned by the Manager.

RELATIONSHIPS

Internal: K-12 Regional Team, and other cross-functional departments.

External: Customers and other customer contacts as required.

Qualifications

Education/Training: High school diploma or equivalent required. Bachelor’s degree preferred.

Related Experience: Minimum of three years of customer service experience required. Experience supporting K-12, school nutrition, or foodservice distribution accounts is strongly preferred.

Knowledge/Skills/Abilities

• Working knowledge of Microsoft Excel, Word, and PowerPoint, with a strong emphasis on Excel proficiency.
• Strong verbal and written communication skills with the ability to effectively communicate with customers and cross-functional team members.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines and remain flexible in a fast-paced, frequently changing environment.
• Strong emphasis on accuracy, attention to detail, and follow-through.
• Comfortable learning and utilizing technology, online ordering platforms, and other business systems.

Your efforts as a Bid Coordinator meet the foundation that defines US FOODS® success based on our pillars of cultural beliefs, work ethic, collaborative spirit, and service.

BECOME A US FOODS® TEAM MEMBER!

Benefits for this role may include:

• health insurance
• pre-tax spending accounts
• retirement benefits
• paid time off
• short-term and long-term disability
• employee stock purchase plan
• life insurance

To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $18 - $28.

• EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***