Bicycle Service Lead - Team Coaching & Customer Experience

The UpTeam Consultants; Arlington (VA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Year-round work

Benefits

Job summary

The UpTeam Consultants is seeking a Services Manager in Arlington, VA who leads with a customer-focused mindset and coordinates a fast-moving service queue for bikes. The role requires a strong background as a professional bicycle mechanic and excellent communication with customers and technicians.

You will organize work orders, assign tasks to technicians by skill and workload, and ensure accurate notes, due dates, and timely delivery.

Qualifications

• Customer service and leadership experience emphasized.
• Strong communication with customers and technicians.
• Proven experience as a professional bicycle mechanic.

Responsibilities

• Maintain a clear, organized service queue and assign work to technicians based on skill and workload.
• Track progress and ensure notes, due dates, and assignments are accurate.
• Communicate shop capacity with sales and management and drive on-time delivery.

Skills

Customer service

Communication

Bike mechanic

Team leadership

Training

Job description

The UpTeam Consultants is seeking a Services Manager in Arlington, VA who leads with a customer-focused mindset and coordinates a fast-moving service queue for bikes. The role requires a strong background as a professional bicycle mechanic and excellent communication with customers and technicians.

You will organize work orders, assign tasks to technicians by skill and workload, and ensure accurate notes, due dates, and timely delivery.