BIA Customer Service Agent - Personal Lines - HYBRID

Arbella Insurance Group; Norwood (AL); Hybrid; USD 58,000 - 64,000; Full time

Benefits offered by this job

Competitive salary plus commission

Medical insurance

Dental insurance

401k retirement plan

Profit share bonus program

Job summary

Bearingstar, part of the Arbella Insurance Group, is seeking a Customer Service Agent to support personal lines clients in Massachusetts. After a 90-day in-house training, this role can be hybrid with several days in the office and some from home.

Ideal candidates have experience in personal lines, MA Property & Casualty license encouraged, and strong communication skills to explain coverages and assess risk with clients and professionals.

Qualifications

• Experience in Personal Lines insurance preferred.
• Massachusetts Property & Casualty license encouraged.
• Strong interpersonal and written communication skills.

Responsibilities

• Advise clients on insurance needs and explain coverages.
• Identify risk exposures and qualify prospects.
• Maintain renewal review processes for policies and marketing renewals.
• Serve as first contact for claim information and inquiries.
• Provide exceptional customer service and support.

Skills

Customer service

Communication

Sales

License encouraged

Job description

As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs. We are currently looking for motivated and self-driven individuals to join our team across the organization.

We are currently searching for a Customer Service Agent to join one of our Massachusetts locations. The ideal candidate will have experience with Personal lines of Insurance and a MA Property and Casualty license is encouraged to perform this role. Additionally, after an initial in-house training for the first 90 days, this position can be hybrid work at home, with a few days in office and a couple of days at home each week

The Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies. Identify risk exposures, qualifying potential prospects. Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders. Act as the first line of contact in the reporting and assignment of claim information for designated policyholders. Resolve general customer inquiries.

We offer a “home-town” insurance setting with all the benefits of a corporation including competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more.

Experience within the Personal Lines insurance industry is a plus, and a Massachusetts Property & Casualty insurance license is strongly encouraged to perform this position. We offer training and support to obtain your license. Customer Service and Sales skills are a must.

The ideal candidate will have excellent interpersonal, oral and written communication skills. We are looking for a self-starter who can work independently as well as being a team player.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $57,500 ($29.00 an hour) - $64,350 ($33.00 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.

Our work schedule is 37.5 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.