Bi-lingual Service Advisor

Hudson Automotive Group; Indian Trail (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with match

Paid Vacation/Holidays

Employee development through training

Employee discounts on products & services

Job summary

Hudson Automotive Group is seeking a Bilingual Service Advisor at Honda of Indian Trail in North Carolina. This role emphasizes strong customer service throughout the service process and requires fluency in English and another language. The position offers a competitive salary ranging from $70,000 to $100,000 annually with commission, alongside various benefits including medical and paid vacation.

Applicants should possess strong communication skills and experience in customer service. The work schedule is flexible with a 5-day work week.

Qualifications

• Proven experience delivering a strong customer experience.
• Ability to successfully guide customers throughout the service process.
• Experience with Customer Relationship Management (CRM) Software.

Responsibilities

• Provide strong customer service throughout the service process.
• Guide customers through the service process.
• Utilize CRM software to manage customer interactions.

Skills

Customer service

Communication skills

Fluency in English and another language

Emotional intelligence

CRM software experience

Job description

Bilingual Service Advisor

Job Location: Honda of Indian Trail - Indian Trail, NC 28079

Salary Range: $70,000 - $100,000 annually with commission; $80,000-$120,000+ Yearly Potential for Top Performers

Job Shift: Open to Closing

Yearly Accrued PTO, Sign On Bonus for Highly Qualified Candidates

Flexible Work Schedule: 5-day Work Week, Alternating Saturdays

Responsibilities

Provide strong customer service throughout the service process, ensuring a high-quality experience for all customers.

Guide customers through the service process, using effective communication and time management skills.

Utilize CRM software to manage customer interactions and record service details.

Qualifications

• Proven experience delivering a strong customer experience.
• Ability to successfully guide customers throughout the service process.
• Experience with Customer Relationship Management (CRM) Software.
• Excellent communication skills.
• Strong emotional intelligence.
• Fluency in English and another language (Bilingual required).

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance
• 401k with match
• Paid Vacation/Holidays, Accrued PTO
• Employee development through training and advancement opportunities
• Employee discounts on products & services
• Balanced work schedule
• Company Provided Training and Career Development
• Internal Advancement Opportunities

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.