Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

IQVIA; New York (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the life sciences and healthcare sector is seeking a remote customer support representative. This role involves assisting patients, pharmacies, and medical professionals while benefiting from a supportive corporate culture and opportunities for career advancement. Candidates should have Pharmacy Technician experience, HIPAA certification, and a strong customer support background.

Benefits

Career advancement opportunities

100% remote work flexibility

Supportive corporate culture

Qualifications

• Pharmacy Technician experience required.
• HIPAA certified.
• Minimum of 3 years of call center experience essential.

Responsibilities

• Serve as the primary contact for patients and pharmacies.
• Provide initial support for customer requests.
• Document resolution details and escalate unresolved issues.

Skills

Communication

Problem Solving

Customer Support

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for career advancement with the potential to be converted to a full-time employee
- 100% remote work opportunity, allowing flexibility in your work environment
- Supportive and diverse corporate culture that values teamwork and inclusiveness
- Chance to make a positive impact by providing support to patients in need of therapies

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals using an Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other means of communication
- Assess user issues and offer first-level support for problem resolution
- Document resolution details and escalate unresolved issues to the appropriate area
- Work 40 hours per week under moderate supervision with various shift options available

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- Must be HIPAA certified
- A minimum of 3 years of call center experience required
- Bi-lingual (English/Spanish) is necessary

How to Stand Out (Preferred Qualifications):
- Experience in medical claim processing is a plus

#LifeSciences #HealthcareSupport #RemoteWork #CareerGrowth #BilingualJobs

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