Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

IQVIA; Albuquerque (NM); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare services is seeking a Customer Support Agent to work remotely from anywhere in the U.S. This role involves supporting customers with inquiries and problem resolutions while working flexible hours. The ideal candidate will have a high school diploma, pharmacy technician experience, and call center background, offering them the chance to positively impact patient access to therapies while being part of a supportive corporate culture.

Benefits

Opportunity for conversion to full-time position

Supportive and diverse corporate culture

Multiple shift options available

Qualifications

• Pharmacy Technician experience required.
• 3+ years call center experience preferred.
• HIPAA certification necessary.

Responsibilities

• Provide initial support for customer requests via various communication channels.
• Document resolution details and escalate unresolved issues.
• Work 40 hours per week under moderate supervision.

Skills

Customer support

Problem resolution

Bilingual (English and Spanish)

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time position with the employer
- Work remotely from anywhere in the U.S.
- Supportive and diverse corporate culture that values teamwork and inclusiveness
- Chance to make a positive impact on patient access to therapies
- Multiple shift options available to accommodate different schedules

What to Expect (Job Responsibilities):
- Provide initial support for customer requests via telephone, email, fax, or other means of contact
- Assess user issues and provide first-level support for problem resolution
- Document resolution details and escalate unresolved issues to the appropriate area
- Recognize operational challenges and recommend solutions to management
- Work 40 hours per week under moderate supervision

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Call center experience required (3+ years preferred)
- Bi-lingual in English and Spanish

How to Stand Out (Preferred Qualifications):
- Experience in medical claim processing is a plus

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