Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

IQVIA; San Antonio (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

IQVIA cherche un Technicien de Pharmacie pour fournir un support essentiel aux patients via le programme Opus Health. Le poste offre des options de travail à distance, un salaire compétitif pouvant atteindre 18$ de l'heure, et valorise une culture d'entreprise diverse. Les candidats doivent avoir au moins un diplôme de lycée, une certification HIPAA, et 3 ans d'expérience en centre d'appels.

Benefits

Opportunité de conversion de contrat à temps plein

Options de quarts multiples pour un équilibre travail-vie

Qualifications

• Technicien de pharmacie avec 3 ans d'expérience en centre d'appels requis.
• Capacité à fournir un support de première ligne par téléphone, courriel et fax.
• Certification HIPAA requise.

Responsibilities

• Premier contact pour patients et professionnels utilisant le programme Opus Health.
• Documenter les résolutions et escalader les problèmes non résolus.
• Suggérer des recommandations pour les défis opérationnels.

Skills

Bilingue en anglais et espagnol

Expérience en service à la clientèle

Sens de l'organisation

Education

High School Diploma ou équivalent

Certification HIPAA

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for contract-to-full-time conversion within the employer
- Work remotely from anywhere in the U.S.
- Be part of a diverse corporate culture that values teamwork and inclusiveness
- Chance to provide vital support to patients in need of therapies
- Multiple shift options available for work-life balance

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals using the Opus Health program
- Provide initial support for customer requests via telephone, email, and fax
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolutions and escalate unresolved issues to appropriate teams
- Recognize operational challenges and suggest recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Required experience as a Pharmacy Technician
- HIPAA certification
- Minimum of 3 years of call center experience
- Bilingual in English and Spanish

How to Stand Out (Preferred Qualifications):
- Experience in medical claim processing

#HealthcareServices #RemoteWork #PharmacySupport #CareerOpportunities #DiversityAndInclusion

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