Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

IQVIA; Las Cruces (NM); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in Life Sciences and Healthcare is offering a remote job opportunity for a patient support role. You'll engage with patients, pharmacies, and medical professionals while offering first-level support. Flexibility is key, with multiple shifts available and a chance for full-time employment. Previous experience as a Pharmacy Technician and call center background is desirable, particularly for bilingual candidates.

Benefits

Opportunity for conversion to full-time employment

Flexibility with 100% remote work

Qualifications

• Pharmacy Technician experience is required.
• HIPAA certified.
• Call center experience (3+ years preferred).

Responsibilities

• Serve as the primary contact for patients and medical professionals within the Opus Health program.
• Provide initial support for customer requests through various channels.
• Document issues and escalate unresolved concerns as necessary.

Skills

Customer support

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time employee with the employer
- 100% remote work opportunity, allowing for flexibility
- Engage in a diverse corporate culture that values teamwork and inclusiveness
- Chance to make a positive impact on patient support and healthcare outcomes
- Supportive work environment with multiple shifts available

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals utilizing the Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other means
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolution information and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management as necessary

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Bilingual (English/Spanish)

How to Stand Out (Preferred Qualifications):
- Experience in medical claim processing is a plus

#LifeSciences #Healthcare #RemoteWork #PatientSupport #CallCenterJobs

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