Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the Healthcare sector is seeking patient support representatives for remote roles. You will serve as a critical contact for patients and medical professionals within the Opus Health program, providing first-level support and enhancing patient care. This role offers flexibility with multiple shifts and the potential for full-time employment, making it an excellent opportunity for those passionate about healthcare.

Benefits

100% remote work flexibility

Supportive and diverse corporate culture

Qualifications

• Minimum of 3 years of call center experience.
• Pharmacy Technician experience required.
• Ability to provide support via multiple communication channels.

Responsibilities

• Serve as the primary contact for patients, pharmacies, and medical professionals.
• Provide initial support for customer requests through various contact methods.
• Document resolutions and escalate unresolved issues.

Skills

Communication

Customer Support

Problem Solving

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

HIPAA certification

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time employee with the employer
- 100% remote work flexibility
- Supportive and diverse corporate culture
- Chance to make a positive impact on patient support programs
- Multiple shifts available for work-life balance

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals utilizing the Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other means of contact
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate area
- Recognize operational challenges and provide recommendations to management as necessary

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience
- Bi-lingual (English/Spanish)

How to Stand Out (Preferred Qualifications):
- Experience in medical claim processing is a plus

#Healthcare #PharmacySupport #RemoteWork #PatientSupport #EqualOpportunityEmployer

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.