Bi-lingual Customer Service Representative

Sheakley; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Clear Verify is seeking a highly motivated Customer Service Representative to join our team. You will deliver excellent customer service through phone, email, and live chat, with bilingual English and Spanish support.

The role involves assisting users with troubleshooting, maintaining records in our CRM, and collaborating with cross-functional teams to resolve issues quickly. This is a remote US position with flexible hours and growth opportunities.

Qualifications

• Bilingual English/Spanish required.
• Strong verbal and written communication skills.
• Familiarity with CRM systems and software applications.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Serve as the customer advocate and work towards resolution.
• Assist users with troubleshooting and technical issues related to our software platform.
• Collaborate with cross-functional teams to ensure customer issues are resolved quickly and efficiently.
• Maintain accurate and complete customer records and document all customer interactions in our CRM system.
• Assist with building out our knowledge base and customer service experience.

Skills

Bilingual English/Spanish

Communication

Problem-solving

CRM experience

Education

High school diploma or equivalent; college degree preferred

Job description

Full Time Clerical Remote, US

Clear Verify is an employment and wage verification platform seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering excellent customer service through multiple channels including phone, email, and live chat. We are seeking a bilingual candidate who is fluent in both English and Spanish to help us better serve our diverse customer base.

Duties & Responsibilities:

• Responding to customer inquiries via phone, email, and live chat in a timely and professional manner
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Serve as the customer advocate and work towards resolution
• Assisting users with troubleshooting and technical issues related to our software platform
• Collaborating with cross-functional teams to ensure customer issues are resolved quickly and efficiently
• Maintaining accurate and complete customer records and documenting all customer interactions in our CRM system
• Assisting with building out our knowledge base and customer service experience

Requirements and Qualifications:

• High school diploma or equivalent; college degree preferred
• 1-2 years of customer service or contact center experience preferred
• Fluent in both English and Spanish
• Strong verbal and written communication skills
• Excellent problem-solving and analytical skills
• Ability to work both independently and as part of a team
• Familiarity with CRM systems and software applications
• Availability to work flexible hours
• Ability to multi-task, prioritize, and manage time effectively
• Comfortable working in a start-up environment