BI Delivery & Ops Leader: Drive Excellence

MAXIMUS; Memphis (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

MAXIMUS is seeking a Delivery Coordinator to support end-to-end BI/digital initiatives within a complex organisation. You will maintain delivery plans, track milestones, manage risks, and escalate issues to BI Managers to ensure timely execution.

The role involves applying delivery frameworks, coordinating across BI Administrators, performance teams, and cross-functional stakeholders, and driving continuous improvement to deliver reliable day-to-day service. UK travel may be required.

Qualifications

• Proven experience delivering data, BI, or digital initiatives to scope, time, and quality.
• Experience in delivery, operations, or programme roles within a complex organisation.
• Background in PMO or delivery management with agile delivery experience.
• Strong planning, prioritisation, and capacity management capabilities.
• Experience applying delivery frameworks (Agile, hybrid, or structured).
• Experience ensuring operational stability, including incident and risk management.
• Experience leading or coordinating operational teams to deliver day-to-day service.
• Excellent stakeholder communication and ability to manage expectations.
• Ability to identify inefficiencies and drive process improvements.

Responsibilities

• Supports delivery by maintaining delivery plans, tracking progress against milestones, and escalating issues.
• Maintains reliable processes and monitors operational activities; logs incidents and risks.
• Supports planning processes with capacity views and status updates.
• Applies delivery frameworks and ensures governance and assurance requirements.
• Identifies recurring issues and documents improvement opportunities for leadership.
• Provides visibility of delivery health and trends to BI leadership and stakeholders.
• Leads coordination with BI Administrators and delivery leads to ensure timely execution.

Skills

Delivery coordination

PMO experience

Agile

Planning & capacity

Delivery frameworks

Operational stability

Stakeholder comms

Continuous improvement

Jira/Azure DevOps

Tools

Jira

Azure DevOps

Job description

MAXIMUS is seeking a Delivery Coordinator to support end-to-end BI/digital initiatives within a complex organisation. You will maintain delivery plans, track milestones, manage risks, and escalate issues to BI Managers to ensure timely execution.

The role involves applying delivery frameworks, coordinating across BI Administrators, performance teams, and cross-functional stakeholders, and driving continuous improvement to deliver reliable day-to-day service. UK travel may be required.