BI Analyst - Real-Time Analytics & Dashboards

Hard Rock Hotel Cancun; Northern (KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Hard Rock Hotel Cancun seeks a Business Analyst to translate business needs into technical specifications and manage analytics across resort and administrative systems. You will interface with owners, operators, and IT to deliver enterprise-wide solutions and dashboards.

The role emphasizes requirements gathering, forecasting, and QA in a fast-paced hospitality environment. Prior casino/hospitality BI experience is a plus, with a strong emphasis on communication and collaboration.

Qualifications

• 5–8 years of experience as a business analyst or similar role.
• Casino gaming & hospitality background preferred.
• Bachelor's or Associate degree in Information Management, Computer Science, Mathematics or Statistics or equivalent experience.

Responsibilities

• Gather requirements using interviews, document analysis, workshops, surveys, and process descriptions.
• Create digital dashboards and provide real-time analytics for business owners and operators.
• Provide financial and productivity analytics and automated forecasts.
• Document processes, agendas and minutes for the Operations Development team.
• Translate business needs into technical specifications for IT.
• Collaborate with technical teams and business owners to deliver effective solutions.
• Develop enterprise-wide requirements and document user documentation; train users.
• Participate in multiple initiatives and support QA and release management of applications.
• Provide post-implementation support and troubleshooting.

Skills

SQL

Tableau

Cognos

PM/Coordination

MS Office

Education

Bachelor's or Associate degree in Information Management/CS/Math/Stats

Tools

Cognos

Tableau Server

Job description

Hard Rock Hotel Cancun seeks a Business Analyst to translate business needs into technical specifications and manage analytics across resort and administrative systems. You will interface with owners, operators, and IT to deliver enterprise-wide solutions and dashboards.

The role emphasizes requirements gathering, forecasting, and QA in a fast-paced hospitality environment. Prior casino/hospitality BI experience is a plus, with a strong emphasis on communication and collaboration.