Beverage Server

Rivers Casino; Portsmouth (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Rivers Casino in Portsmouth is seeking a Beverage Server to provide exceptional service to casino customers. Responsibilities include taking drink orders, maintaining a clean station, and delivering beverages with professionalism.

The ideal candidate will have a High School Diploma, be at least 21 years old, and possess strong communication and customer service skills. Flexibility in working hours, including weekends and holidays, is essential.

Qualifications

• Must be at least 21 years of age.
• Must possess outstanding interpersonal communication skills.
• Ability to work flexible shifts and days of the week, including holidays.

Responsibilities

• Provide beverage service to casino customers courteously.
• Maintain cleanliness and organization of the work area.
• Handle guest complaints professionally.

Skills

Excellent customer service

Communication skills

Money-handling experience

Basic math skills

Ability to work under pressure

Education

High School Diploma or equivalent

Job description

Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA

Description

Job Summary:

Responsible for providing beverage service to all casino customers in an efficient, courteous, and professional manner displaying a high standard of customer service.

Available Shift:

• Swing Shift: 6:00 PM - 2:30 AM and 8:00 PM - 4:30 AM

Supervisory Responsibilities:

• No, supervisory responsibilities.

Duties/Responsibilities:

• Responsible for providing beverage service to all casino customers in an efficient, courteous, and professional manner displaying a high standard of customer service.
• Picks up empty glasses and returns them to the proper area.
• Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).
• Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment, and giving change when necessary.
• Maintains a clean station at all times and performs assigned side‑work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
• Cleans and replaces dirty ashtrays.
• Possesses complete knowledge of all procedures related to the job.
• Ensures that all guests are treated in a prompt, professional, and courteous manner.
• Knows the menu items, specials, and prices.
• Takes orders accurately and completely.
• Knows the current wine list and has an understanding of the different wines.
• Completes all side work and other duties as assigned in a timely manner.
• Offers assistance to all guests regardless of where they are seated.
• Upholds standards by setting examples with appearance and work ethic.
• Works to ensure a clean and sanitary work area at all times.
• Handles any guest’s complaints or problems promptly and courteously.
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
• Keeps work area clean.
• Ensures thorough communication between shifts.
• Remains up to date on all Departmental Policies and Procedures.
• Understands that schedules are subject to change.
• Complies with all departmental rules, side work assignments, and departmental procedures.
• Ability to work flexible shifts and days of the week, including holidays.
• Performs all other duties specified or assigned.

Minimum Education and Experience Requirements:

• Must be at least 21 years of age.
• High School Diploma or equivalent.

Knowledge, Skills, and Abilities:

• Must have excellent customer service and communication skills as well as the ability to respond to visual and aural cues.
• Must have money‑handling experience and basic math skills.
• Must possess outstanding interpersonal communication skills to effectively interface with guests and team members.
• Possesses the ability to work under pressure.
• Must also possess a cooperative, helpful, and friendly nature, and present a neat, clean, well‑groomed appearance.
• Is always clean and neat, in proper uniform, including nametags, I.D. badge, and slip‑resistant shoes.
• Reports to work on time; signs and swipes in properly.
• Possesses complete knowledge of all procedures related to the job.
• Ability to attend and pass Care (Controlling Alcohol Risks Effectively).
• Understands and adheres to the Cut Off Procedures.
• Ability to communicate with Team members and guests.
• Ability to be a TEAM player.
• Ability to successfully fulfill the pre‑employment process.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).

Physical Requirements:

• Must be able to lift at least twenty (25) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.).
• Must be able to stand and walk for long periods as well as bend, stoop, and twist while serving cocktails.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.