Beverage Shift Supervisor: Lead Drinks in Gaming

WarHorse Gaming LLC; Lincoln (NE); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Full insurance coverage

401K with company match

Quarterly incentive program

Vacation & holidays

Discounted meal program

Job summary

WarHorse Gaming LLC in Lincoln, NE seeks a Beverage Shift Supervisor to lead beverage operations on assigned shifts, coach staff, and ensure guest satisfaction in a fast-paced gaming environment. This role will drive service quality and regulatory compliance while supporting inventory management and cash handling.

The Beverage Shift Supervisor will mentor beverage team members, schedule shifts, and collaborate with operations to optimize promotions and guest experiences.

Qualifications

• Must be at least 19 years of age.
• Associate degree or equivalent combination of education and related experience.
• Three (3) years of food and beverage management experience.
• Minimum one (1) year of supervisory experience in a high-volume gaming or hospitality beverage operation.
• Experience supporting operations that include banquet services, entertainment venues, multiple bars, and restaurant environments.
• Proficiency with Microsoft Office Suite or related software.
• Strong point-of-sale (POS) operational and programming experience.
• Knowledge of health, hospitality, food service, and regulatory requirements.
• Experience with budgeting, inventory controls, financial accountability, and operational reporting.
• Strong leadership, communication, customer service, and organizational skills.

Responsibilities

• Support daily beverage operations and provide leadership to beverage team members during assigned shifts.
• Provide the tools, training, communication, and resources necessary to deliver exceptional guest service.
• Assist with scheduling team members to ensure appropriate staffing levels during regular operations, special events, and peak business periods.
• Monitor beverage inventory levels and maintain supplies in alignment with operational demands.
• Participate in weekly inventory counts and assist with weekly and monthly ordering activities.
• Ensure proper payment collection and approved complimentary authorization for all food and beverage transactions.
• Assist team members with cash handling procedures and balancing cash registers at the end of each shift, reporting discrepancies as required.
• Ensure beverages are prepared and served efficiently while maintaining quality and service standards.
• Maintain compliance with all responsible alcohol service requirements, including TIPS and related training programs.
• Authorize approved complimentary transactions in accordance with company policies.
• Assist in developing beverage promotions, specialty drink offerings, and revenue‑generating initiatives.
• Stay informed of beverage industry trends, service innovations, and guest preferences.
• Attend required meetings and training sessions and ensure team compliance with required certifications.
• Maintain compliance with all company policies, procedures, internal controls, gaming regulations and applicable local, state, and federal requirements.
• Promote positive guest relations, employee engagement, and teamwork.
• Perform other duties as assigned.

Skills

Leadership

POS experience

Customer service

Microsoft Office

Communication

Organizational skills

Education

Associate degree or equivalent

Tools

POS systems

MS Office

Job description

WarHorse Gaming LLC in Lincoln, NE seeks a Beverage Shift Supervisor to lead beverage operations on assigned shifts, coach staff, and ensure guest satisfaction in a fast-paced gaming environment. This role will drive service quality and regulatory compliance while supporting inventory management and cash handling.

The Beverage Shift Supervisor will mentor beverage team members, schedule shifts, and collaborate with operations to optimize promotions and guest experiences.