Beverage Shift Supervisor

Delaware Park; Wilmington (DE); On-site; USD 38,000 - 43,000; Full time

Job summary

Delaware Park seeks a capable hospitality professional to create a fun, engaging environment and ensure flawless service at its outlets. You will schedule staff, train teams, and maintain strong guest relations while upholding all policies and codes.

Applicants should pass the Delaware Lottery background check, be able to work evenings/weekends/holidays, and handle physical duties. This role emphasizes teamwork, operational excellence, and continuous improvement.

Qualifications

• Must pass Delaware Lottery background check and licensing.
• Knowledge of Word and Excel.
• Ability to work independently with minimal supervision.
• Maintains confidentiality with regard to employee concerns and sensitive department information.
• Maintain uniform, appearance, and hygiene standards at all times.
• Experience with POS Systems and PC-related systems.
• Must be able to walk and stand for a full eight-hour shift, lift up to 40 lbs, and push or pull up to 50 lbs.
• Flexible schedule including evenings, weekends, and holidays.
• Work environment with large areas, high volumes, varied lighting and climate control.
• Strong communication with guests, coworkers, and management.
• Handle all guest-related situations and relay feedback to management.

Responsibilities

• Create a fun, entertaining environment with service excellence.
• Thorough knowledge of all assigned outlets.
• Schedule and staff assigned outlets.
• Ensure smooth outlet operations.
• Train and evaluate outlet staff.
• Apply cost controls and order stock.
• Maintain accurate records.
• Foster inter-department relationships.
• Follow F&B policies, labor, liquor laws, and Delaware codes.
• Document coaching and discipline processes.
• Communicate with team and guests.
• Address guest complaints with judgment.
• Maintain professionalism.
• Promote guest relations.
• Perform other duties as assigned.

Skills

Independent work

Communication

Guest relations

Tools

Microsoft Word

Excel

POS Systems

PC-related systems

Job description

Salary Expectations

Expected salary range: $38,000 to $43,000 per year.

Job Responsibilities

• Creates and ensures a fun-filled, entertaining, and exciting environment where flawless delivery and execution of service excellence is paramount.
• Thorough and complete knowledge of all assigned restaurant and outlet positions.
• Responsible for scheduling and staffing of assigned outlets.
• Ensures smooth operation of the assigned outlet.
• Assists in training and evaluating employees in assigned outlets.
• Implements and adheres to food and beverage cost control procedures and orders necessary stock for the outlet.
• Ensures accurate record keeping.
• Establishes and maintains an excellent working relationship with all related departments.
• Adheres to and administers established Food and Beverage Policies, Labor Laws, Liquor Laws, and Delaware Sanitary Codes.
• Recommends and documents coaching and discipline of staff on appropriate paperwork.
• Communicates (both written and verbal) with and promotes positive team members and guest relations.
• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same.
• Maintains professionalism at all times when working with other team members and/or guests.
• Promotes outstanding internal and external guest relations and internal teams.
• Performs all other duties as assigned.

Job Requirements

• Must be able to successfully complete the background check and licensing process required by the Delaware Lottery.
• Knowledge of computer software including Microsoft Word and Excel.
• Ability to work independently with minimal supervision.
• Maintains confidentiality with regard to employee concerns and sensitive department information.
• Maintain established company and departmental uniform, appearance, and hygiene standards at all times.
• Experience with P.O.S. Systems and PC-related systems.
• Must be able to walk and stand for at least a full eight (8)-hour shift. Must be able to lift up to 40 lbs, and push or pull up to 50 lbs throughout shift. Ability to bend, reach, pull, push, kneel, squat, and grasp as needed.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
• Station assignments covering large areas with long walking distances; work areas may have high volumes, diverse clientele, noise, music, minimal or bright lighting, and variations of climate control.
• The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
• Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management.