Food Server (Casual/Fine Dining)

Delaware Park Casino & Racing; Wilmington (DE); On-site; USD 24,000 - 36,000; Full time

Job summary

Delaware Park Casino & Racing in Wilmington seeks a friendly server to deliver high-level service in a busy outlet. You will greet guests, provide attentive service, manage cash and POS transactions, and help maintain a clean, safe dining environment.

The role requires one year of wait staff experience, a valid ABC Servers card or Tips, and willingness to work flexible evenings, weekends, and holidays. Background checks and licensing per Delaware Lottery are required.

Qualifications

• One year of wait staff experience preferred.
• Must complete background check and licensing per Delaware Lottery.
• Must possess ABC Servers card or Tips equivalent.
• Knowledge of POS systems preferred.
• Act with discretion and maintain confidentiality with sensitive information.
• Must wear and appear comfortable in the assigned uniform.
• Must be able to walk and stand for at least an eight-hour shift.

Responsibilities

• Create and ensure a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
• Greeting guest in a fast, efficient and friendly manner, upon arrival to Outlet.
• Circulates throughout the area assigned, actively observing guest, providing assistance and service as necessary.
• Must maintain and secure all cash and cash equivalents in possession, while providing accurate reporting and financial transactions thru the POS systems.
• Prepares all settlement paperwork in a consistent and organized manner.
• Responsible to complete all side work and cleaning of Outlet in an efficient, accurate, and timely manner.
• Responsible to inventory and restock items as needed based pre-determined levels.
• Ensures that work area is clean and sanitary in accordance with Local, State, and Federal Health Department Codes.
• Monitors alcohol consumption by guests, adhering strictly to Delaware Park Policy and Delaware State Law.
• Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Maintain professionalism at all times when working with other team members and/or guests.

Skills

Waitstaff experience

Background check clearance

ABC Servers card

POS knowledge

Discretion & confidentiality

Uniform compliance

Stamina (standing 8 hours)

Lifting 25 lbs

Flexible schedule

Communication with guests

Job description

JOB RESPONSIBILITIES:

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
• Greeting guest in a fast, efficient and friendly manner, upon arrival to Outlet.
• Circulates throughout the area assigned, actively observing guest, providing assistance and service as necessary.
• Must maintain and secure all cash and cash equivalents in possession, while providing accurate reporting and financial transactions thru the POS systems.
• Prepares all settlement paperwork in a consistent and organized manner.
• Responsible to complete all side work and cleaning of Outlet in an efficient, accurate, and timely manner.
• Responsible to inventory and restock items as needed based pre-determined levels.
• Ensures that work area is clean and sanitary in accordance with Local, State, and Federal Health Department Codes.
• Monitors alcohol consumption by guests, adhering strictly to Delaware Park Policy and Delaware State Law.
• Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Maintain professionalism at all times when working with other team members and/or guests.

JOB REQUIREMENTS:

• One (1) year of wait staff experience preferred.
• Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
• Must possess an ABC Servers card and/or Tips equivalent.
• Knowledge of Point Of Sales operating systems preferred.
• Act with discretion and maintain confidentiality in handling sensitive information.
• Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
• Must be able to walk and stand for at least a full eight (8)-hour shift.
• Must be able to lift, up to 25 lbs in weight and ability to bend, reach, pull, push, kneel, squat and grasp as needed.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
• Zone assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
• Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.