Beverage Service & Guest Experience Pro

Gila River Gaming Enterprises Inc.; Chandler (AZ); On-site; USD 14,000 - 20,000; Full time

Job summary

Wild Horse Pass Resort and Casino in Chandler, AZ invites applicants for a beverage service role with pay at $12.15 per hour plus tips. The position emphasizes delivering outstanding guest service in a fast-paced casino setting and requires knowledge of beverage offerings and POS systems.

Typical duties include answering questions, maintaining menu knowledge, handling payments, and ensuring professional presentation.

Qualifications

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain required compliance trainings (Food Handlers Card, Alcohol Awareness, BBP).

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Provides quick, attentive, friendly, and professional service to casino guests while communicating clearly.
• Accurately records all sales in the POS system.
• Ensures and collects appropriate guest payment for beverage service.

Skills

Guest service

Communication

Teamwork

Multitasking

POS system knowledge

Education

High School Diploma or equivalent

Tools

POS system

Job description

Wild Horse Pass Resort and Casino in Chandler, AZ invites applicants for a beverage service role with pay at $12.15 per hour plus tips. The position emphasizes delivering outstanding guest service in a fast-paced casino setting and requires knowledge of beverage offerings and POS systems.

Typical duties include answering questions, maintaining menu knowledge, handling payments, and ensuring professional presentation.