Beverage Server: Fast-Paced Guest Service Pro

Gila River Resorts & Casinos; Chandler (AZ); Presencial; USD 14 000 - 19 000; Tempo integral

Resumo da oferta

Gila River Resorts & Casinos is seeking a beverage service professional to provide guest-focused service in a fast-paced casino setting. You will answer questions on menus and beverages, maintain knowledge of offerings, and ensure accurate sales and payments through the POS system.

The role requires a strong emphasis on guest interaction, professional appearance, and effective communication with staff and guests, while adhering to all compliance trainings including health and safety

Qualificações

• High School Diploma or equivalent preferred.
• Experience in a fast-paced, high-volume bar/restaurant/nightclub preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain a valid Gila River Health Card, Alcohol Awareness Certification, BBP and other required trainings.
• Ability to follow the GILA WAY: Greet, Interact, Listen, Appreciate.
• Excellent guest service skills, strong telephone etiquette, and self-starter with follow-up.

Responsabilidades

• Promotes and provides excellent guest service to internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any specials.
• Observes guests and anticipates needs, completing all steps of service.
• Provides quick, attentive, friendly, professional service to casino guests.
• Records all sales in the POS system and collects appropriate guest payment.
• Maintains a professional and tidy appearance at all times.
• Communicates positively to guests and staff.
• Educates guests on new technologies on the floor.
• Sells in a fast-paced environment using diverse sales tactics.
• Maintains knowledge of beverage offerings to answer questions accurately.
• Maintains reliable attendance and punctuality.
• Performs other duties as assigned.

Conhecimentos

Guest service

Communication

Interpersonal skills

Sales skills

Telephone etiquette

Formação académica

High School Diploma or equivalent

Ferramentas

POS system

Descrição da oferta de emprego

Gila River Resorts & Casinos is seeking a beverage service professional to provide guest-focused service in a fast-paced casino setting. You will answer questions on menus and beverages, maintain knowledge of offerings, and ensure accurate sales and payments through the POS system.

The role requires a strong emphasis on guest interaction, professional appearance, and effective communication with staff and guests, while adhering to all compliance trainings including health and safety