Bar Specialist: Premium Beverages & Guest Experience

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ is seeking a guest-focused server to deliver outstanding service to casino guests and staff. You will answer menu questions, upsell beverages, maintain knowledge of offerings, and ensure timely service with a positive attitude.

The role requires at least a High School Diploma, experience in fast-paced venues, knowledge of wine, beer, spirits, and certifications such as Food Handlers and Alcohol Awareness.

Qualifications

• , High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
• General wine, beer and spirituous liquor knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu questions posed by guests.
• Maintains knowledge of beverages and any food offerings or special menu items offered.
• Upsells to premium offerings of wine, beer and spirituous liquors.
• Observes guests behavior and cues that could indicate obvious signs of intoxication.
• Provides attentive, friendly and professional service to internal and external guests while communicating in a positive, respectful manner.
• May act in the capacity of a server assistant and ensures food items are picked up and served immediately upon availability from the kitchen.
• Ensures the quality and presentation meet or exceed the expectations of guests.
• Performs other special projects and duties as assigned

Skills

Guest service

Interpersonal skills

Communication

Telephone etiquette

Self-motivated

Teamwork

Education

High School Diploma or equivalent

Job description

Gila River Resorts & Casinos in Chandler, AZ is seeking a guest-focused server to deliver outstanding service to casino guests and staff. You will answer menu questions, upsell beverages, maintain knowledge of offerings, and ensure timely service with a positive attitude.

The role requires at least a High School Diploma, experience in fast-paced venues, knowledge of wine, beer, spirits, and certifications such as Food Handlers and Alcohol Awareness.