Beverage Server

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 14,000 - 19,000; Full time

Job summary

Gila River Resorts & Casinos is seeking a beverage service professional to provide guest-focused service in a fast-paced casino setting. You will answer questions on menus and beverages, maintain knowledge of offerings, and ensure accurate sales and payments through the POS system.

The role requires a strong emphasis on guest interaction, professional appearance, and effective communication with staff and guests, while adhering to all compliance trainings including health and safety

Qualifications

• High School Diploma or equivalent preferred.
• Experience in a fast-paced, high-volume bar/restaurant/nightclub preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain a valid Gila River Health Card, Alcohol Awareness Certification, BBP and other required trainings.
• Ability to follow the GILA WAY: Greet, Interact, Listen, Appreciate.
• Excellent guest service skills, strong telephone etiquette, and self-starter with follow-up.

Responsibilities

• Promotes and provides excellent guest service to internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any specials.
• Observes guests and anticipates needs, completing all steps of service.
• Provides quick, attentive, friendly, professional service to casino guests.
• Records all sales in the POS system and collects appropriate guest payment.
• Maintains a professional and tidy appearance at all times.
• Communicates positively to guests and staff.
• Educates guests on new technologies on the floor.
• Sells in a fast-paced environment using diverse sales tactics.
• Maintains knowledge of beverage offerings to answer questions accurately.
• Maintains reliable attendance and punctuality.
• Performs other duties as assigned.

Skills

Guest service

Communication

Interpersonal skills

Sales skills

Telephone etiquette

Education

High School Diploma or equivalent

Tools

POS system

Job description

Closing Date: October 13th, 2026 at 4:00 PM

Pay Rate: $12.15 per hour plus tips

Essential Duties And Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Provides quick, attentive, friendly,and professional service to casino guests while communicating in a clear and concise manner.
• Accurately records all sales in ths POS system.
• Ensures and collects appropriate guest payment for beverage service.
• Maintains a professional and tidy appearance at all times.
• Communicates in a positive, respectful manner to both internal and external guests.
• Educate guests on new technologies on the floor
• Sell in a fast paced environment using a variety of sales tactics.
• Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.