Beverage Server - 2nd Shift

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a server to deliver exceptional cocktail service and guest experiences in a fast-paced casino environment. The role emphasizes friendly, professional engagement, timely service, and strong teamwork to ensure guest satisfaction.

Candidates should have cocktail knowledge, be able to multitask, and maintain a polished appearance. Excellent communication and a customer-first attitude are essential for success in this team-driven setting.

Qualifications

• Previous cocktail serving experience preferred.
• Knowledge of spirits, wines, champagne and mixed cocktails.
• Professional and pleasant appearance to engage with guests.
• Excellent customer service and communication skills.

Responsibilities

• Provides timely cocktail service in a friendly and courteous manner.
• Initiates and engages in conversation with all guests professionally.
• Works with urgency to anticipate customer needs and assist team members.
• Communicates with management to rectify customer needs or incidents.
• Adheres to all policies, procedures and guidelines.

Skills

Cocktail service experience

Knowledge of spirits and cocktails

Customer service

Teamwork

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Servers are responsible for providing superior guest service to ensure that their all guests have an unforgettable experience.

Responsibilities:

• Provides timely cocktail service in a friendly and courteous manner
• Initiates and engages in conversation with all guests in a professional and friendly manner
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
• Communicates with management to rectify any and all customer needs, comments or incidents
• Adheres to all established policies, procedures and guidelines

Qualifications:

• Previous cocktail serving experience preferred
• Must have knowledge of spirits, wines, champagne and mixed cocktails

ADDITIONAL REQUIREMENTS:

• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
• Must possess excellent customer service and communication skills
• Requires the ability to work within a team environment
• Must be able to stand or walk a minimum eight-hour shift & to work inside assigned bar area in the venue.
• Must be able observant and quick to respond to various situations while multitasking.

WORK ENVIRONMENT:

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.