Beverage Server - 2nd Shift

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 17,000 - 28,000; Full time

Job summary

Hard Rock Casino Cincinnati seeks a friendly server to provide top-notch guest service at the bar and dining areas. You will deliver timely cocktail service, engage with guests, and help ensure an unforgettable experience in a fast-paced casino setting.

Ideal candidates have cocktail serving experience or knowledge of spirits and cocktails, excellent communication, and the ability to work as part of a team in a busy environment. Face-to-face guest interaction and strong appearance are important.

Qualifications

• Previous cocktail serving experience preferred
• Must have knowledge of spirits, wines, champagne and mixed cocktails
• Must present a professional and pleasant appearance
• Must possess excellent customer service and communication skills
• Requires the ability to work within a team environment
• Must be able to stand or walk a minimum eight-hour shift in the venue bar area

Responsibilities

• Provides timely cocktail service in a friendly and courteous manner
• Initiates and engages in conversation with all guests in a professional and friendly manner
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
• Communicates with management to rectify any and all customer needs, comments or incidents
• Adheres to all established policies, procedures and guidelines

Skills

Cocktail service

Customer service

Teamwork

Communication

Spirits & cocktails

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Servers are responsible for providing superior guest service to ensure that their all guests have an unforgettable experience.

Responsibilities

• Provides timely cocktail service in a friendly and courteous manner
• Initiates and engages in conversation with all guests in a professional and friendly manner
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
• Communicates with management to rectify any and all customer needs, comments or incidents
• Adheres to all established policies, procedures and guidelines

Qualifications

• Previous cocktail serving experience preferred
• Must have knowledge of spirits, wines, champagne and mixed cocktails

Additional Requirements

• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
• Must possess excellent customer service and communication skills
• Requires the ability to work within a team environment
• Must be able to stand or walk a minimum eight-hour shift & to work inside assigned bar area in the venue.
• Must be able observant and quick to respond to various situations while multitasking.

Work Environment

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.