Beverage Server

Hilton; Richmond (VA); On-site; USD 12,000 - 21,000; Full time

Job summary

Hilton Richmond downtown is seeking a Beverage Server to greet guests, take drink orders, and deliver beverages in the hotel’s bar, lounge, or restaurant areas. The role requires strong customer service, knowledge of beer, wine and spirits, and the ability to multitask in a fast-paced setting while upholding responsible service standards.

Prior POS experience is a plus, and you must be able to stand for long periods and lift up to 30 lbs.

Qualifications

• Customer service and communication skills are essential.
• Ability to multitask in a fast-paced hospitality environment.
• Knowledge of beer, wine, spirits, and basic cocktail preparation preferred.
• Ability to stand, walk, and lift up to 25–30 lbs as needed.

Responsibilities

• Greet guests and take drink orders.
• Deliver beverages promptly and accurately.
• Open tabs, process payments, and handle cash/credit transactions.
• Monitor alcohol consumption and ensure responsible service.
• Maintain cleanliness of service areas and stations.
• Restock glassware and beverage supplies.

Skills

Customer service

Communication

Multitasking

Safe beverage service

Knowledge of beer, wine & spirits

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

250 rooms | 17,634 sq. ft. total event space across 13 meeting roomsAmenities include: on-site restaurants (La Grotta, 1885 Café & Market), lobby bar (Gather & Hem), indoor pool, fitness center, EV charging, banquet & meeting support.Located in the heart of Virginia’s capital in the historic Miller & Rhoads building, this hotel is just steps from the Richmond Convention Center and Virginia State Capitol. Blending historic charm with modern amenities, it provides an engaging downtown environment for hospitality professionals serving both business and leisure travelers.Pay Range:$8.60-$15.50The Beverage Server is responsible for taking drink orders, serving alcoholic and non-alcoholic beverages, and providing friendly, efficient service to guests in the bar, lounge, or restaurant areas. This role ensures a welcoming environment, maintains service standards, and supports overall beverage operations.JOB DESCRIPTIONJob Title: Beverage ServerDepartment: Food & BeverageSupervision Exercised: NoneSupervision Received: Assistant F&B Manager / F&B ManagerMINIMUM REQUIREMENTSEducationHigh school diploma or equivalent preferred.ExperiencePrevious restaurant, bar, or hospitality serving experience preferred.Experience with POS systems and cash handling a plus.Skills & KnowledgeStrong customer service and communication skills.Ability to carry trays and serve beverages safely and efficiently.Knowledge of beer, wine, spirits, and basic cocktail preparation preferred.Ability to multitask and work in a fast-paced environment.Understanding of responsible alcohol service and age verification laws.Ability to stand and walk for extended periods and lift up to 25–30 lbs.Job Duties & ResponsibilitiesGreet guests, take drink orders, and deliver beverages promptly.Provide menu knowledge and make recommendations based on guest preferences.Open tabs, process payments, and handle cash/credit transactions accurately.Monitor guest alcohol consumption and follow responsible service guidelines.Maintain cleanliness and organization of service areas, tables, and stations.Restock glassware, garnishes, service trays, and beverage supplies as needed.Assist bartenders with preparing garnishes or simple beverage items when required.Handle guest concerns professionally and notify management of issues as needed.Follow all sanitation, safety, and company policies.Perform additional duties as assigned by management.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.