Beverage Operations Leader

Wind Creek; Chicago (IL); On-site; USD 57,900 - 79,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

FSA participation

Employee Assistance Program (EAP)

Paid time off (PTO)

401K with matching

Shift differential

Discretionary bonuses

Job summary

Wind Creek Chicago Southland is seeking a Beverage Manager to oversee casino beverage operations, train staff, and ensure exceptional guest service. You will manage scheduling, budgets, product mix, and cocktail programs while ensuring compliance with liquor laws.

The role reports to the Director of Hospitality and requires strong leadership, beverage knowledge, and a dedication to guest satisfaction in a fast-paced environment.

Qualifications

• High School diploma or GED – required
• Bachelor’s Degree in Business or Related Field AND two (2) years Supervisory experience in a high volume, multiple shift, beverage outlet – required
• OR Four (4) years’ experience in a management position in a high volume, multiple shift, beverage outlet – required
• OR Three (3) years’ experience in a F&B Supervisory position with Wind Creek Hospitality – required
• Problem solving and decision-making ability
• Extensive knowledge of beverage products and service techniques
• After hire, successful obtainment of BASSET or ServeSafe certification is required to retain position
• Ability to maneuver in all areas of assigned outlets, including all beverage bars and service areas
• Ability to lift and carry up to forty (40) pounds
• Ability to respond calmly and make rational decisions when handling guest and team member conflicts
• Willingness to travel and participate in training when directed
• Proven ability to develop a budget
• Proven ability to understand financial data and manage to a budget
• Excellent verbal and written communication skills
• Ability to work with a computer-based time and attendance system and the InfoGenesis Point of Sale system-preferrred
• Must successfully pass job interview, including a guest service audition
• Must be able to work independently and as part of a team
• Must be able to work and deal effectively in a diverse, ever-changing and fast-paced environment
• Willing to work a variety of hours and days of week to ensure your presence and support is felt by the team
• Must have an Occupational Gaming License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position.

Responsibilities

• Oversee beverage operations for casino bars and outlets and implement beneficial changes for guest and team experience
• Abide by City, State, Federal, and IGB liquor compliance
• Develop and implement customer service and steps of service training programs
• Direct controls for assigned outlets to maintain standards and profitability
• Develop staffing schedules to maximize service and productivity
• Monitor budgets and cost control for assigned operations
• Develop cocktail programs for casino floor and banquets and select product mix
• Responsible for profit/loss of assigned operations
• Interview, select, train, and develop team members; conduct performance appraisals
• Promote beverage operation and property through innovative methods
• Interact with guests to obtain feedback on product and service
• Communicate daily promotions and staff briefings; inform about entertainment and promotions
• Handle special projects as directed by Director of Hospitality
• Other duties as assigned

Skills

Problem solving

Beverage knowledge

Communication skills

POS systems

Education

Bachelor’s degree in Business or related field

2+ years supervisory experience

4 years management experience

3 years F&B supervisory experience (Wind Creek Hospitality)

Tools

InfoGenesis POS

Time and attendance system

Job description

Wind Creek Chicago Southland is seeking a Beverage Manager to oversee casino beverage operations, train staff, and ensure exceptional guest service. You will manage scheduling, budgets, product mix, and cocktail programs while ensuring compliance with liquor laws.

The role reports to the Director of Hospitality and requires strong leadership, beverage knowledge, and a dedication to guest satisfaction in a fast-paced environment.