Beverage Operations Lead — Casino Service & Team Growth

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); Ibrido; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

Life insurance

Disability insurance

Retirement plan

Bonus structure

Merit pay raises

Tuition reimbursement

Free parking

Free meals

Exclusive discounts

Descrizione del lavoro

Live! Casino & Hotel Philadelphia seeks a hands-on beverage operations leader to oversee daily service, ensuring high guest satisfaction and adherence to budget and policy standards.

You will guide beverage staff, monitor sanitation, and ensure compliance with liquor regulations and the State Gaming Agency. This role requires strong leadership, effective communication, and a commitment to quality in a fast-paced casino environment.

Competenze

• High school diploma or equivalent required; some college preferred.
• RAMP and Serv-Safe certifications required.
• Three years of experience in a related beverage or restaurant role.
• Strong understanding of restaurant/bar procedures and financial basics.
• Ability to qualify for and maintain licensure as required by the State Gaming Agency.
• Knowledge of the Responsible Gaming Program.
• Willingness to work nights, weekends and holidays; able to lift up to 50 lbs.

Mansioni

• Oversee beverage service and ensure guest satisfaction with timely orders.
• Motivate and retain employees; manage beverage operations within budget and company policies.
• Monitor sanitation and maintenance of outlets and equipment to protect assets.
• Schedule hourly team members; ensure compliance with liquor laws and State Gaming Agency rules.
• Maintain safety procedures and uphold company standards.
• Demonstrate professionalism and align with brand values; apply comp matrix for compliments.

Conoscenze

RAMP certified

Serv-Safe certified

POS knowledge

Financial data literacy

Leadership/people management

Interpersonal skills

Formazione

High school diploma or equivalent

Some college preferred

Strumenti

POS system

Descrizione del lavoro

Overview

Why We Need Your Talents

We are seeking a hard-working, dedicated, and enthusiastic individual to oversee the daily operations of our beverage operation. You will work hands on with beverage personnel to ensure highest quality of operational execution within established concept. This is a fast-paced environment that requires exceptional interpersonal skills, as well as someone who is able to leade and motivate a team.

Responsibilities

Where You’ll Make an Impact

• Oversees beverage service and ensures guest satisfaction with orders delivered in a timely manner.
• Assists in retaining and motivating employees. Provides high quality service and product to guests while adhering to budget constraints by managing the beverage operations in accordance with company policies and procedures.
• Monitor and control the maintenance/sanitation of the outlets and equipment to protect assets, comply with regulations and ensure quality service.
• Must schedule hourly team members. Understands all state liquor regulations and ensures compliance of all applicable liquor laws for the department. Ensures compliance with all regulatory controls and the State Gaming Agency.
• Knowledge of safety procedures to ensure employee and guest safety. Maintains company operating standards
• Demonstrates professionalism that reflects our brand and company values. Ability to extend complimentaries in accordance with the property comp matrix.

Qualifications

Skills You'll Need to Succeed

• High school diploma or equivalent required; some college preferred.
• Must be RAMP and Serv-Safe certified. Three (3) full years of employment in related position.
• Requires thorough knowledge of restaurant/bar practices and procedures. Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must have full working knowledge of POS.
• Must be able to qualify for and maintain licensure as required by the State Gaming Agency.
• Must have knowledge of approved Responsible Gaming Program.
• Required to work nights, weekends, and/or holidays. Handling, carrying or lifting items weighing up to 50 pounds.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Life at Live!

Individuals that are chosen to be part of the Live! Management Team can expect:

• To support and build a strong team, while valuing and celebrating our diversity
• To be given the power and responsibility to prioritize service to our guests and community.
• To be given the tools, resources, and opportunity to grow in their career.
• To be part of an exciting experience unlike any other in the industry.
• To work hard and have fun.
• Live! is a 24-hour, 7 days per week high energy casino environment which includes potential exposure to alcohol and smoking.

Physical Requirements

• Ability to work long hours.
• Ability to stand for long periods of times without sitting or leaning.
• Ability to climb stairs multiple times daily.
• Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to climb, bend, stretch, twist or reach with your body and arms.
• Ability towork under variable temperatures and noise levels.