Beverage CSR | Reports, Data & Customer Care

Imperial Beverage; Kalamazoo (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSAs/FSAs

401(k) with match

Paid time off 3.5 weeks

Training & career development

Volunteer time

Parental leave

Weekly pay

Transit reimbursement

Company events

Travel opportunities

Referral bonuses

Job summary

Imperial Beverage is seeking a Customer Service Representative to provide administrative support from our Kalamazoo headquarters. You’ll greet visitors, answer calls and emails, update data in our software, and assist the Sales team with reports and order processing.

The role requires strong communication, multi-tasking ability, and proficiency in Word/Excel/Outlook. Full-time schedule is Monday–Friday, 9am–6pm, in a fast-paced beverage-distributor environment.

Qualifications

• Proficient with Microsoft Word, Excel and Outlook.
• Strong communication and customer service skills.
• Ability to multi-task and stay organized under deadlines.

Responsibilities

• Greet visitors and answer incoming calls and emails.
• Manage multiple reports and update data in company software.
• Support Sales team with administrative tasks and order processing.
• Set up new customers and maintain data accuracy in systems.
• Run licensing and other internal reports for the state.
• Order office supplies and manage calendar/meeting room bookings.

Skills

Microsoft Word

Excel

Outlook

Communication

Customer service

Education

High school diploma or equivalent

Some college education

Job description

Imperial Beverage is seeking a Customer Service Representative to provide administrative support from our Kalamazoo headquarters. You’ll greet visitors, answer calls and emails, update data in our software, and assist the Sales team with reports and order processing.

The role requires strong communication, multi-tasking ability, and proficiency in Word/Excel/Outlook. Full-time schedule is Monday–Friday, 9am–6pm, in a fast-paced beverage-distributor environment.