Customer Service Representative

Imperial Beverage; Kalamazoo (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical plan

Dental & vision

HSAs/FSAs

401(k) match

PTO 3.5 weeks

Weekly pay

Transit reimbursement

Parental leave

Volunteer time

Career development

Job summary

Imperial Beverage, a Michigan family-owned beverage distributor, seeks a Customer Service Representative to support sales teams and customers from our Kalamazoo headquarters. The role focuses on greeting visitors, handling calls, updating data in the system, and generating reports with strong emphasis on accuracy and responsiveness.

We offer perks such as comprehensive benefits, a 401(k) with match, PTO, weekly pay, and career development opportunities.

Qualifications

• High School Diploma or equivalent; some college preferred.
• 1+ years' administrative experience.
• 18 years of age or older.
• Strong computer skills: Word, Excel, Outlook.
• Must be customer-focused with strong communication and organizational abilities.

Responsibilities

• Answer incoming calls and emails for the Customer Service team.
• Greet visitors and notify coworkers when their guest has arrived.
• Process internal sales and set up new customers in company software.
• Update data in software and run reports for the Sales team.
• Manage the company calendar and conference room reservations.
• Order office supplies for the Kalamazoo headquarters.
• Open, sort and distribute mail and support reporting tasks.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Communication skills

Customer service

Organizational skills

Multi-tasking

Education

High School Diploma

Some college education

Job description

Sure, you could provide administrative support to lots of companies, but how much more fun would it be while dealing with beer, wine and spirits? Our Customer Service Representatives build as many reports as they do relationships with our customers and sales reps around the state!

Will work for beer? Great! Working for a beverage distributor has its perks:

• Comprehensive medical, dental, and vision coverage, plus HSAs, FSAs, and more. (Full time employees)
• 401(k) with Traditional and Roth options, employer match, and immediate vesting
• 3.5 weeks of PTO starting in year one, accruing from day one with rollover
• Ongoing training and career development opportunities
• Paid volunteer time to give back to the community
• Paid parental leave to welcome your newest family member. (Full time employees)
• Weekly pay
• Uber, Lyft, or taxi reimbursement when you need a safe ride home
• Kick ass events and fun across Michigan
• Domestic and international trip opportunities to learn about the beverage industry
• Referral bonuses for bringing great people to the Imperial Beverage family

The minimum compensation for this role is listed below; pay will be determined based on experience:

$18 -$20 per hour

Eat. Sleep. Greet. Repeat: Our Customer Service Representatives manage all incoming calls, greet visitors, build and run multiple reports, and update data in our company software while providing support to our Sales team. We take great pride in choosing Customer Service Representatives who are customer-focused, enjoy talking to people, have advanced computer knowledge and can stay organized. This position requires strong communication skills and will work from our Kalamazoo headquarters Monday-Fridays from 9am-6pm.

A Day in the Life

• Arrive to the office on time and ready to work
• Assist in answering incoming calls and emails for the Customer Service team
• Greet all visitors and notify co-workers when their guest has arrived
• Process internal sales
• Setup new customers and update data in company software
• Run licensing reports for the state and notify sales team of any changes
• Order office supplies for the Kalamazoo headquarters
• Open, sort and distribute the mail
• Manage the company calendar and conference room reservations

Requirements

• High School Diploma or equivalent and some college education preferred
• One or more years' administrative experience
• 18 years of age or older
• Strong computer skills, including knowledge of Microsoft Word, Excel and Outlook
• Ability to multi-task and pay attention to detail while working within deadlines
• Strong organizational skills
• Must possess superior communication and customer service skills, confidentiality and professionalism
• Ability to problem solve and make decisions quickly and efficiently
• Self-starter with a great attitude and desire to interact with all types of people
• Ability to be patient and polite in order to create positive interactions

Like a fine wine, Imperial Beverage has been getting better with age since 1933. We are a Michigan family-owned beverage distributor and we are passionate about helping others succeed – at work and in the community. We only hire those with passion, integrity, customer focus and the desire for hard work. Once all the work is done at our fast-paced company, we also like to have fun and lots of it!