Customer Service Representative - Kalamazoo, MI

Imperial Beverage; Kalamazoo (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSAs/FSAs

401(k) with match

Paid time off 3.5 weeks

Training & career development

Volunteer time

Parental leave

Weekly pay

Transit reimbursement

Company events

Travel opportunities

Referral bonuses

Job summary

Imperial Beverage is seeking a Customer Service Representative to provide administrative support from our Kalamazoo headquarters. You’ll greet visitors, answer calls and emails, update data in our software, and assist the Sales team with reports and order processing.

The role requires strong communication, multi-tasking ability, and proficiency in Word/Excel/Outlook. Full-time schedule is Monday–Friday, 9am–6pm, in a fast-paced beverage-distributor environment.

Qualifications

• Proficient with Microsoft Word, Excel and Outlook.
• Strong communication and customer service skills.
• Ability to multi-task and stay organized under deadlines.

Responsibilities

• Greet visitors and answer incoming calls and emails.
• Manage multiple reports and update data in company software.
• Support Sales team with administrative tasks and order processing.
• Set up new customers and maintain data accuracy in systems.
• Run licensing and other internal reports for the state.
• Order office supplies and manage calendar/meeting room bookings.

Skills

Microsoft Word

Excel

Outlook

Communication

Customer service

Education

High school diploma or equivalent

Some college education

Job description

Sure, you could provide administrative support to lots of companies, but how much more fun would it be while dealing with beer, wine and spirits? Our Customer Service Representatives build as many reports as they do relationships with our customers and sales reps around the state!

Will work for beer? Great! Working for a beverage distributor has its perks:

• Comprehensive medical, dental, and vision coverage, plus HSAs, FSAs, and more. (Full time employees)
• 401(k) with Traditional and Roth options, employer match, and immediate vesting
• 3.5 weeks of PTO starting in year one, accruing from day one with rollover
• Ongoing training and career development opportunities
• Paid volunteer time to give back to the community
• Paid parental leave to welcome your newest family member. (Full time employees)
• Weekly pay
• Uber, Lyft, or taxi reimbursement when you need a safe ride home
• Kick ass events and fun across Michigan
• Domestic and international trip opportunities to learn about the beverage industry
• Referral bonuses for bringing great people to the Imperial Beverage family

The minimum compensation for this role is listed below; pay will be determined based on experience:

$18 -$20 per hour

Eat. Sleep. Greet. Repeat: Our Customer Service Representatives manage all incoming calls, greet visitors, build and run multiple reports, and update data in our company software while providing support to our Sales team. We take great pride in choosing Customer Service Representatives who are customer-focused, enjoy talking to people, have advanced computer knowledge and can stay organized. This position requires strong communication skills and will work from our Kalamazoo headquarters Monday-Fridays from 9am-6pm.

A Day in the Life

• Arrive to the office on time and ready to work
• Assist in answering incoming calls and emails for the Customer Service team
• Greet all visitors and notify co-workers when their guest has arrived
• Process internal sales
• Setup new customers and update data in company software
• Run licensing reports for the state and notify sales team of any changes
• Order office supplies for the Kalamazoo headquarters
• Open, sort and distribute the mail
• Manage the company calendar and conference room reservations

Requirements

• High School Diploma or equivalent and some college education preferred
• One or more years' administrative experience
• 18 years of age or older
• Strong computer skills, including knowledge of Microsoft Word, Excel and Outlook
• Ability to multi-task and pay attention to detail while working within deadlines
• Strong organizational skills
• Must possess superior communication and customer service skills, confidentiality and professionalism
• Ability to problem solve and make decisions quickly and efficiently
• Self-starter with a great attitude and desire to interact with all types of people
• Ability to be patient and polite in order to create positive interactions

Like a fine wine, Imperial Beverage has been getting better with age since 1933. We are a Michigan family-owned beverage distributor and we are passionate about helping others succeed – at work and in the community. We only hire those with passion, integrity, customer focus and the desire for hard work. Once all the work is done at our fast-paced company, we also like to have fun and lots of it!