Bespoke Diamond Designer & Luxury Jewelry Sales

Frank Darling; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity compensation

Medical and dental insurance

401k

Unlimited PTO

Performance-based bonus

Pre-tax commuter benefits

Employee discounts

Job summary

Frank Darling, a female-founded fine jewelry brand, is seeking a Diamond Jewelry Sales Specialist (Bespoke Designer) to work on-site in Brooklyn/Williamsburg, NYC. You will guide clients through diamond selection, explain design choices, and ensure a confident, personalized purchasing experience from first hello to final sparkle.

The role emphasizes deep knowledge of diamond varieties, four Cs, and differences between lab-grown and natural diamonds.

Qualifications

• Strong knowledge of fine jewelry styles and trends.
• Excellent communication and empathy.
• Ability to manage high-volume client inquiries (100+ messages per day).
• Sales experience in jewelry, bridal, or luxury segments.
• Willingness to learn new software and design tools.

Responsibilities

• Respond to inbound calls, chats, and emails quickly.
• Guide clients through stone selection and ring design.
• Provide feedback on diamonds from website selections.
• Offer real-time diamond recommendations via phone or video.
• Create a welcoming in-person client experience.
• Advise on the four Cs and compare lab-grown vs natural diamonds vs Moissanite.
• Assist with ring selection details (prongs, bands, settings).
• Close sales and meet sales targets.
• Collaborate with the house gemologist for sourcing diamonds.
• Maintain ongoing client relationships as the main sales contact.

Skills

Diamond jewelry knowledge

Sales experience

Empathy & client service

Communication skills

Multitasking

Creativity in problem solving

Education

GIA degree (plus)

Job description

Frank Darling, a female-founded fine jewelry brand, is seeking a Diamond Jewelry Sales Specialist (Bespoke Designer) to work on-site in Brooklyn/Williamsburg, NYC. You will guide clients through diamond selection, explain design choices, and ensure a confident, personalized purchasing experience from first hello to final sparkle.

The role emphasizes deep knowledge of diamond varieties, four Cs, and differences between lab-grown and natural diamonds.