Bespoke Designer | Jewelry Sales Specialist

Frank Darling; Los Angeles (CA); Presencial; USD 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity compensation

Medical, dental, vision insurance

401k

Unlimited PTO

Monthly sales bonus

Disability and life insurance

Pre-Tax commuter benefits

Employee discounts

Descripción de la vacante

Frank Darling is a female-founded fine jewelry brand seeking a Diamond Jewelry Sales Specialist to join on-site in Los Angeles. You will guide clients through diamond selection, translate inspiration into design, and deliver a confident, personalized buying experience from first hello to final sparkle.

Responsibilities include advising on the four Cs, differences between lab-grown and natural diamonds, and ring selection details while partnering with the house gemologist.

Formación

• Strong knowledge of fine jewelry styles and trends.
• Empathy and professionalism in client interactions.
• Excellent communication and organizational skills.
• Ability to multitask and manage multiple client requests.

Responsabilidades

• Respond quickly to inbound calls, chats, and emails.
• Guide clients through stone selection and ring purchases.
• Provide feedback on diamonds and make real-time recommendations.
• Explain four Cs and differences between lab-grown vs natural diamonds and Moissanite.
• Advise on ring selection details and wedding band choices.
• Source and present diamonds with the house gemologist.
• Maintain and nurture client relationships as primary sales contact.
• Meet sales goals and close sales efficiently.

Conocimientos

Fine jewelry knowledge

Sales experience

Excellent communication

Empathy & professionalism

Attention to detail

Multitasking

Creative problem-solving

Adobe Illustrator

Educación

GIA degree helpful

Herramientas

Adobe Illustrator

Descripción del empleo

Job Description

Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more.

We’re looking for a Diamond Jewelry Sales Specialist to join our team on-site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle.

Key Duties and Responsibilities:

• Respond quickly to inbound phone calls, chats, and emails.

• Guide clients through the process of choosing a stone and finalizing the ring purchase.

• Confidently provide feedback on the diamonds clients select from our website.

• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.

• Advise clients on the four c's

• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite

• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection

• Empower clients to feel confident in their once-in-a-lifetime purchase

• Meet sales goals and close sales efficiently

• Show diamonds over video chat and in person, and articulate the differences between different options

• Work with the house gemologist to source, select, and present diamonds

• Maintain and nurture client relationships as the main point of contact for all sales

Requirements and Experience:

• Strong knowledge of fine jewelry styles and trends

• A keen eye for detail and a high level of empathy and professionalism

• Ability to work proactively and think creatively to solve problems as they arise.

• Organized and comfortable multitasking and juggling many client requests at once

• 2+ years of sales experience in jewelry or bridal

• Extremely detail-oriented

• Excellent communication skills

• GIA Degree a plus, but not required

• Jewelry fabrication or design experience is a plus, but not required

• Adobe Illustrator experience is a plus, but not required

Job Details:

• Full-time on-site role located in Los Angeles

• Office hours are 10AM to 6PM

• Available schedules: Thursday - Monday

• Salary: Starts at 60K + quota-based bonus structure

Benefits:

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.

• Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!

• 401k. Optional 401k program.

• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge

• Performance-Based Bonuses. Monthly bonus for achieving sales targets

• Disability and Life Insurance.

• Pre-Tax Commuter Benefits.

• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.