Bespoke Designer | Jewelry Sales Specialist

Frank Darling; Seattle (WA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Equity compensation

Medical & dental insurance

401k plan

Unlimited PTO

Performance bonus

Disability insurance

Pre-tax commuter benefits

Employee discounts

Job summary

Frank Darling in Seattle is seeking a Diamond Jewelry Sales Specialist to guide clients through stone selection and ring design, delivering a confident, personalized buying experience on-site during peak moments.

You will present diamond options, discuss the 4Cs and lab-grown vs natural stones, work with our gemologist, and meet sales targets while building lasting client relationships in a luxury environment.

Qualifications

• 2+ years of jewelry or bridal sales experience.
• Strong knowledge of fine jewelry styles and trends.
• Excellent communication, empathy, and professionalism.
• Organized and able to multitask with many client requests.

Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through stone selection and finalizing the ring purchase.
• Provide feedback on diamonds clients select from the website.
• Provide real-time diamond recommendations over chat or on-site.
• Advise on the 4Cs and differences between lab-grown and natural diamonds.
• Advise on all aspects of ring selection including prong/band styles.
• Empower clients to feel confident in their purchase.
• Meet sales goals and close sales efficiently.
• Show diamonds over video chat and in person, explaining options.
• Work with the house gemologist to source and present diamonds.
• Maintain and nurture client relationships as main contact for sales.

Skills

Jewelry sales

Fine jewelry knowledge

Excellent communication

Empathy & professionalism

Detail-oriented

Education

GIA certification (preferred)

Job description

Job Description

Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more.

We’re looking for a Diamond Jewelry Sales Specialist to join our team on-site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle.

Key Duties and Responsibilities:

• Respond quickly to inbound phone calls, chats, and emails.

• Guide clients through the process of choosing a stone and finalizing the ring purchase.

• Confidently provide feedback on the diamonds clients select from our website.

• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.

• Advise clients on the 4Cs

• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite

• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection

• Empower clients to feel confident in their once-in-a-lifetime purchase

• Meet sales goals and close sales efficiently

• Show diamonds over video chat and in person, and articulate the differences between different options

• Work with the house gemologist to source, select, and present diamonds

• Maintain and nurture client relationships as the main point of contact for all sales

Requirements and Experience:

• Strong knowledge of fine jewelry styles and trends

• A keen eye for detail and a high level of empathy and professionalism

• Ability to work proactively and think creatively to solve problems as they arise.

• Organized and comfortable multitasking and juggling many client requests at once

• 2+ years of sales experience in jewelry or bridal

• Extremely detail-oriented

• Excellent communication skills

• GIA Degree a plus, but not required

• Jewelry fabrication or design experience is a plus, but not required

• Adobe Illustrator experience is a plus, but not required

Job Details:

• Full-time on-site role located in Seattle

• Office hours are 10AM to 6PM

• Available schedules: Thursday - Monday

• Salary: $60k+ base, $70-75k OTE

Benefits:

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.

• Insurance. Medical and dental insurance kicks in on the first day of your first full month!

• 401k. Optional 401k program.

• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge

• Performance-Based Bonuses. Monthly bonus for achieving sales targets

• Disability and Life Insurance.

• Pre-Tax Commuter Benefits.

• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.