Jewelry Sales Associate - Bespoke Designer

Frank Darling - We're Hiring!; Austin (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Equity Compensation

Insurance coverage

401k program

Flexible unlimited paid time off

Performance-based bonuses

Employee discounts

Job summary

A renowned jewelry company is seeking a diamond jewelry sales specialist for their Austin studio. The position demands a detail-oriented individual with 2+ years of jewelry sales experience, strong interpersonal skills, and knowledge of fine jewelry. Responsibilities include guiding clients through selections, providing recommendations, and managing client relationships. Benefits include equity compensation, medical insurance, and unlimited paid time off. It's a full-time, on-site role with hours from 10 AM to 6 PM.

Qualifications

• Strong knowledge of fine jewelry styles and trends.
• A keen eye for detail and a high level of empathy and professionalism.
• Ability to work proactively and think creatively to solve problems as they arise.
• Solid organizational skills.
• Ability to multitask and juggle many client requests at once.
• 2+ years sales experience in jewelry or bridal.
• Extremely detail oriented.
• GIA coursework a plus but not required.
• Jewelry fabrication or design experience a plus but not required.
• Adobe Illustrator experience a plus but not required.

Responsibilities

• Guide clients through the process of stone selection and finalizing a ring or jewelry purchase.
• Provide real-time diamond feedback and recommendations.
• Advise clients on the 4Cs of diamonds.
• Educate clients on differences between lab-grown diamonds, natural diamonds, and moissanite.
• Guide clients on all aspects of ring design.
• Empower clients to feel confident in their purchases.
• Meet sales goals and close sales efficiently.
• Work with the in-house gemology team to source, select, and present diamonds.
• Coordinate with CAD and production teams for smooth design and production.
• Respond quickly to inbound calls, chats, and emails.
• Maintain and nurture client relationships.

Skills

Fine jewelry knowledge

Attention to detail

Empathy & professionalism

Organizational skills

Multitasking

Sales experience

GIA coursework

Jewelry fabrication/design

Adobe Illustrator

2+ years jewelry sales

Tools

CAD tools

Adobe Illustrator

Job description

Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for a diamond jewelry sales specialist in our Austin studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment.

Key Duties and Responsibilities:

• Guide clients through the process of stone selection and finalizing a ring or jewelry purchase during in-person and virtual appointments, on website chat, and over the phone
• Confidently provide real-time diamond feedback and recommendations while chatting over the phone or on the website
• Advise clients on 4Cs of diamonds
• Educate clients on the differences between lab-grown diamonds, natural diamonds, and moissanite
• Guide clients on all aspects of ring design, encouraging them toward design details with structural integrity
• Empower clients to feel confident in their once-in-a-lifetime purchase
• Meet sales goals and close sales efficiently
• Work with the in-house gemology team to source, select, and present diamonds
• Coordinate with CAD team and production team to ensure smooth design and production process for client jewelry
• Respond quickly to inbound phone calls, chats, and emails
• Maintain and nurture client relationships as the main point of contact for all sales

Requirements and Experience:

• Strong knowledge of fine jewelry styles and trends
• A keen eye for detail and a high level of empathy and professionalism
• Ability to work proactively and think creatively to solve problems as they arise
• Solid organizational skills
• Ability to multitask and juggle many client requests at once
• 2+ years sales experience in jewelry or bridal
• Extremely detail oriented
• GIA coursework a plus but not required
• Jewelry fabrication or design experience a plus but not required
• Adobe Illustrator experience a plus but not required
• Full time on site role located in Austin
• Office hours are 10AM to 6PM
• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
• Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!
• 401k. Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge
• Performance Based Bonuses. Monthly bonus for achieving sales targets
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.