BERT OGDEN HARLINGEN HYUNDAI SERVICE ADVISOR

Fiestachevy; Harlingen (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A local automotive service company in Harlingen, Texas, is seeking a dedicated Service Advisor. The role involves addressing customer concerns via phone and email, ensuring detailed record-keeping, and effective communication of service updates. Applicants should have knowledge of automotive maintenance, excellent organizational skills, and must be 21 years or older. Join a team-oriented environment focused on customer satisfaction.

Qualifications

• Knowledge of methods and techniques used in automotive maintenance.
• Ability to follow both oral and written instructions.
• Organizational skills to handle multiple priorities effectively.

Responsibilities

• Answer phone calls and emails to address customer concerns.
• Record issues and data in the Dealer Management System.
• Communicate estimated completion times and provide updates.

Skills

Knowledge of automotive maintenance and repair

Experience with hand and power tools

Ability to follow detailed instructions

Willingness to learn new automotive technologies

Strong communication skills

Tools

Dealer Management System

MS Office

Job description

BERT OGDEN HARLINGEN HYUNDAI SERVICE ADVISOR

Service Advisor Responsibilities

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, emails, from customers
• Determine if technical solution can be resolved over the phone; escape immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
• Performs other duties as requested

Requirements

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office

QUALIFICATIONS

• Must have and maintain a valid driver’s license and an acceptable and safe driving record.
• Must be 21 years old or older.
• Must be able to pass a drug test screening.
• Must be able to pass a background screening check.

BERT OGDEN AUTO GROUP IS AN EQUAL OPPORTUNITY EMPLOYER