BERT OGDEN BMW SERVICE ADVISOR

Bert Ogden Auto Group; McAllen (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation and Holidays

401(K)

Vision Insurance

Dental Insurance

Medical Insurance

Job summary

Bert Ogden Auto Group is seeking a Customer Service/Service Advisor to handle phone, email, and in-person inquiries with a focus on timely, accurate responses. You will coordinate vehicle details, explain estimates, and keep customers informed throughout the service process.

Ideal candidates will have automotive knowledge, strong data entry skills, proficiency with DMS/Outlook/MS Office, and a collaborative mindset to support a busy shop and achieve customer satisfaction.

Qualifications

• Experience in customer service within a dealership or service environment.
• Ability to follow instructions and maintain detailed records.
• Comfort with phone, email, and in-person communications.

Responsibilities

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, emails, from customers
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Performs other duties as requested

Skills

Customer service

Phone etiquette

Data entry

Teamwork

Attention to detail

Communication

Multitasking

Tools

Dealer Management System

Outlook

MS Office

Job description

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, emails, from customers
• Determine if technical solution can be resolved over the phone; elevate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Performs other duties as requested

Requirements

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office

Qualifications

Must have and maintain a valid driver’s license and an acceptable and safe driving record.

Must be 21 years old or older.

Must be able to pass a drug test screening.

Must be able to pass a background screening check.

Employment Benefits Include

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance

BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER