BERT OGDEN HARLINGEN KIA SERVICE ADVISOR

Fiestachevy; Harlingen (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A local automotive service company in Harlingen, Texas is looking for a Service Advisor. This role involves scheduling service work, advising customers on vehicle maintenance, and selling additional needed services. The ideal candidate will have a general knowledge of mechanical operations, sales experience, and excellent communication skills.

Qualifications

• General knowledge of mechanical operations is essential.
• Sales experience is preferred.
• Must have excellent oral and written communication skills.

Responsibilities

• Schedule service work in the service department.
• Sell additional needed service to customers.
• Greet customers and determine the nature of their mechanical problems.
• Advise customers on car care according to manufacturers' specifications.
• Explain additional work needed to customers including costs.

Skills

General knowledge of mechanical operations

Sales experience

Excellent communication skills

Job description

Description

SUMMARY

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

ESSENTIAL DUTIES

• Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
• Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.

QUALIFICATIONS

• General knowledge of mechanical operations.
• Sales experience preferred.
• Excellent oral and written communication skills.