Benoist Brothers -Branch Manager

Young Supply Company; Evansville (IN); On-site; USD 75,000 - 120,000; Full time

Job summary

Benoist Brothers in Evansville, IN is seeking a Branch Manager to lead daily branch operations within the HVAC sector and drive growth while delivering exceptional customer service.

You will manage staff, budgets, inventory and store presentation, aligning with aggressive company goals. The role requires strong leadership, strategic thinking, and the ability to recruit, train, and develop a high-performing team.

Qualifications

• 5+ years of leadership experience in HVAC or related field.
• Strong communication and customer-service focus.
• Ability to manage budgets, inventory and store presentation.
• Proven ability to recruit, train and develop staff.

Responsibilities

• Lead branch operations to meet income and expense targets.
• Oversee store displays, pricing signs and daily updates.
• Supervise cashier training and customer service.
• Communicate objectives and gather feedback from staff.
• Direct staffing, performance evaluations and career development.
• Oversee merchandise orders and inventory accuracy.
• Monitor customer service quality and asset management.
• Manage budget and allocate funds for branch needs.
• Lead by example with customers, vendors and team.
• Recruit, hire, train and take corrective action per policy.

Skills

Leadership

Communication

Staff development

Inventory management

Problem solving

Education

Bachelor’s in business or related field

Job description

Benoist Brothers -Branch Manager

Full Time Regular Management Evansville, IN, US

Position Overview

The Branch Manager is responsible for strategically assigning and directing all branch personnel to ensure exceptional customer service and innovative business solutions to meet the organizations aggressive growth goals that may include calling key accounts. Must also foster a positive work environment

Essential Job Functions

• Manages the retail outlet as an income center to achieve income and expense targets.
• Follows company schedule for special promotions and sales. Oversees merchandise displays and overall appearance and cleanliness of store. Makes sure any special price signs are posted and registers have been updated to reflect daily price changes.
• Supervises training of new clerks to handle credit card sales, treat customers in a courteous manner, and become familiar with merchandise and its location within store.
• Meets regularly with staff to communicate objectives and goals, branch operating status and employee input to improve branch performance so that high quality information flows in both directions.
• Oversee the direction of the branch staff to assure effective utilization of personnel, timely and objective performance evaluations, equitable salary structure and identifiable career paths for qualified and interested candidates.
• Oversees ordering of merchandise from distribution center according to inventory automatic replacement system. Makes periodic physical spot checks of inventory to ensure that computerized records are being maintained accurately.
• Monitors activity within store to observe quality of customer service and provide assistance as required.
• Maintain inventory levels and accuracy and ensure company assets are properly managed.
• Manage budget and allocate funds appropriately.
• Communicate effectively and lead by example with team members, customers, vendors, and leadership.
• Recruit, hire, train and take corrective action within framework of company policy.

Requirements

• Bachelor’s in business or related field- or equivalent years of relevant experience.
• Familiarity with HVAC industry – 5+ years preferred
• Strong leadership skills to direct a staff
• Articulate, well-regarded local citizen
• Ability to listen and communicate well with employees and customers
• Ability to quickly assess and resolve problems.

Other Skills/Abilities

• Organization skills and customer focused