Branch Manager

Benoist Brothers Supply; Evansville (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

Benoist Brothers Supply in Evansville, Indiana, seeks an experienced retail leader to manage the branch as an income center and drive performance through staffing, inventory control, and customer service excellence.

The role requires strong leadership, a business background, familiarity with HVAC industry, and the ability to communicate effectively with staff, customers, and suppliers to meeting objectives. This position is on-site and requires local market know-how.

Qualifications

• Bachelor’s in business or related field or equivalent years of relevant experience.
• 5+ years familiarity with HVAC industry.
• Strong leadership and staff management abilities.
• Excellent listening and communication with employees and customers.
• Ability to assess and resolve problems quickly.

Responsibilities

• Manages the retail outlet to achieve income and expense targets.
• Oversees promotions, displays, and pricing updates across the store.
• Supervises training of clerks and ensures courteous customer service.
• Communicates objectives and branch status to staff for performance.
• Directs branch staff, evaluates performance, and maintains career paths.
• Oversees inventory, ordering, and spot checks for accuracy.
• Monitors store activity and manages assets and budget.
• Leads effective communication with team, customers, vendors, and leadership.
• Recruit, hire, train and take corrective action per company policy.

Skills

Leadership

Communication

Organization

Customer service

Education

Bachelor’s in business or related field

Job description

Essential Job Functions

• Manages the retail outlet as an income center to achieve income and expense targets.
• Follows company schedule for special promotions and sales. Oversees merchandise displays and overall appearance and cleanliness of store. Makes sure any special price signs are posted and registers have been updated to reflect daily price changes.
• Supervises training of new clerks to handle credit card sales, treat customers in a courteous manner, and become familiar with merchandise and its location within store.
• Meets regularly with staff to communicate objectives and goals, branch operating status and employee input to improve branch performance so that high quality information flows in both directions.
• Oversee the direction of the branch staff to assure effective utilization of personnel, timely and objective performance evaluations, equitable salary structure and identifiable career paths for qualified and interested candidates.
• Oversees ordering of merchandise from distribution center according to inventory automatic replacement system. Makes periodic physical spot checks of inventory to ensure that computerized records are being maintained accurately.
• Monitors activity within store to observe quality of customer service and provide assistance as required.
• Maintain inventory levels and accuracy and ensure company assets are properly managed.
• Manage budget and allocate funds appropriately.
• Communicate effectively and lead by example with team members, customers, vendors, and leadership.
• Recruit, hire, train and take corrective action within framework of company policy.

Requirements

• Bachelor’s in business or related field- or equivalent years of relevant experience.
• Familiarity with HVAC industry – 5+ years preferred
• Strong leadership skills to direct a staff
• Articulate, well-regarded local citizen
• Ability to listen and communicate well with employees and customers
• Ability to quickly assess and resolve problems.

Other Skills/Abilities

• Organization skills and customer focused