Benefits Systems Consultant II

UKG; Lowell (MA); On-site; USD 62,000 - 90,000; Full time

Job summary

Join UKG as a Benefits Systems Consultant II, where you'll manage configurations for the Benefits Administration system and support customer projects. This role emphasizes customer service skills and is essential for ensuring successful benefits management and project execution. Enjoy a collaborative work culture that values every contributor's voice and offers competitive compensation and benefits.

Benefits

Wellness Programs

Tuition Reimbursement

Customizable Expense Reimbursement

Qualifications

• Minimum 1+ year of customer service experience.
• Proficient with Microsoft Office tools like Outlook, Word, and Excel.
• Experience in US Benefits Health & Welfare or HR/Payroll.

Responsibilities

• Manage and support configuration of UKG Benefits Administration.
• Work with customers on Open Enrollment Renewals and configuration projects.
• Complete light to moderately complex configuration projects.

Skills

Customer Service

Communication

Interpersonal Skills

Problem-Solving

Analytical Skills

Education

Experience in US Benefits Health & Welfare

HR/Payroll Experience

Knowledge of Microsoft Office Suite

Job description

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Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About The Role

The Benefits Systems Consultant II will be responsible for managing and supporting the configuration of a UKG Benefits Administration and supporting other technical system needs. This individual will be responsible for a variety of tasks that include working with customers on their Open Enrollment Renewals and completing basic to moderately complex Post-Live configuration/system update projects as well as supporting UKG ACA Services customers with their printing and filing requirements. Their main responsibility will be to complete light to moderately complex configuration, act as a back-stage resource on more complex projects and complete less complex OE/Renewal projects.

Duties And Responsibilities

Work with customers and internal teams to establish project scope, gather configuration requirements, and set system goals for configuration projects.

Complete light to moderately complex configuration projects with minimal downstream impact; including updating rates, survey questions, admin populations and existing plans and assisting customers with completing page content and mass import projects.

Communicate with customers and internal partners on outstanding technical requests.

Projects are closed within set timelines and appropriate documentation maintained and uploaded to Salesforce.

Complete more complex configuration projects under the oversight of Senior and Lead System Consultants as a backstage resource.

Other projects and tasks as assigned by Manager.

Basic Qualifications

• Minimum 1+ year of customer service experience.
• Minimum 1+ year of US Benefits Health & Welfare or HR/Payroll experience.
• Proficient using the Microsoft Office Suite of software to include Outlook, Word, and Excel.
• Ability to work out of one of our UKG Office locations 3 days a week
  
  

Preferred Qualifications

• Ability to manage priorities and workflow in a dynamic environment.
• Excellent communication, interpersonal, and follow-up skills are critical for success.
• Ability to appropriately set and manage expectations.
• Project management experience.
• Strong organizational, problem-solving, and analytical skills.
  
  

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed

to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail] .

The pay range for this position is $62,300 to $89,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting

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