Claims Intake Specialist

Symetra Financial Corporation; Northern (KY); Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

Hybrid telecommuting

401(k) with company match up to 6%

Paid time away (vacation, sick time, 7

Company matching to causes

Job summary

Symetra Financial Corporation is seeking a customer-focused claims associate to deliver accurate information on disability, life, and leave claims. You will gather data, document submissions, and enter summaries into the claim system for timely processing.

The role emphasizes empathetic service, collaboration with teammates, and adherence to operational standards while pursuing call center targets and quality outcomes.

Qualifications

• High school diploma or equivalent; college degree a plus.
• 3-5 years of cumulative, relevant experience.
• Ability to work collaboratively and manage multiple priorities.

Responsibilities

• Provide timely, accurate information on disability, life, and leave claims.
• Collect information to document new submissions, ongoing claims, and other situations; document clearly in the claim system.
• Enter detailed summaries of exchanged information and dispatch acknowledgement correspondence promptly.
• Handle incoming documents with strong coding accuracy and distribution, following standards and targets.
• Demonstrate empathy, maintain professionalism, and meet call center targets.

Skills

Customer service

Attention to detail

Teamwork

Time management

Education

High school diploma or equivalent

College degree a plus

Job description

About the role

Deliver timely, accurate, and customer-centered claim information to call center callers. Gather necessary details to finalize the claim. Consistently offer excellent customer service. Enter claim information into the system. Manage STD, SDI, AM, LTD, Life, and AD&D product lines. Perform effectively in a collaborative call center environment.

What you will do

• Offer various external and internal callers timely, accurate, and customer-centered information on disability, life, and leave claims. Collect information from diverse sources to correctly document new submissions, ongoing claims, and other relevant situations. Enter detailed, clear summaries of exchanged information into our claim system. Dispatch claim acknowledgement correspondence promptly and precisely. Handle incoming documents with strong coding accuracy and immediate distribution. Follow operational standards closely. Reach or go beyond call center operational targets.
• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust. Anticipate customer needs and take action.
• Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintain professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.
• Demonstrate an increasing level of proficiency in the products (STD, SDI, AM, LTD, Life and AD&D) managed by the department.
• Perform other tasks requested by management.

Why Work at Symetra

"What I was searching for was a company that genuinely valued my voice--and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they're going through life's toughest moments. Being able to offer support and hear their relief and gratitude when we help--it's deeply meaningful. That's what makes me proud to be part of the Symetra team." \- Lilly H., Claims Team Lead

"I chose Symetra because I heard it was a pro-employee company--and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow--both within your role and beyond--make it a great place to build your career." \- Alicia L., Claims Examiner

What we offer you

Benefits and Perks

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out our Symetra Benefits Overview.

Compensation

Hourly Range: $22.00 - $33.95 plus eligibility for annual bonus program.

Who You Are

• High school diploma or equivalent work experience, college degree a plus.
• 3-5 years of cumulative, relevant experience
• Ability to work collaboratively both internally and externally
• Ability to manage a heavy workload and multiple priorities
• Ability to take accountability and ownership
• Customer focused
• Possesses a strong attention to detail

Preferred Qualifications

• Knowledge of insurance industry regulations, state statutes, and ERISA requirements.
• Strong mathematical aptitude and critical thinking skills.
• Exceptional attention to detail.
• Experience working with life and disability insurance claims.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products--and operate our company--to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you’ll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered