Benefits Support Specialist - Elderly Care & Guidance

S&A Group; Shreveport (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

S&A Group in Louisiana is seeking a Benefits Support Representative to help clients navigate health and benefit options by phone. You will listen, explain clearly, and guide elderly customers toward confident decisions.

Ideal candidates are patient, empathetic, with strong communication skills and a customer-focused mindset. The role involves problem solving and explaining benefits in plain language to diverse clients from Louisiana.

Qualifications

• Excellent verbal communication and active listening.
• Patience and empathy when working with seniors.
• Ability to explain complex benefits in plain language.
• Previous customer service or call-center experience preferred.

Responsibilities

• Provide phone-based benefits assistance to clients.
• Explain benefit options clearly and patiently.
• Assist elderly clients with enrollment questions.
• Document interactions in the CRM system.

Skills

Phone communication

Empathy

Customer service

Tools

CRM software

Job description

S&A Group in Louisiana is seeking a Benefits Support Representative to help clients navigate health and benefit options by phone. You will listen, explain clearly, and guide elderly customers toward confident decisions.

Ideal candidates are patient, empathetic, with strong communication skills and a customer-focused mindset. The role involves problem solving and explaining benefits in plain language to diverse clients from Louisiana.