Benefits Support Representative

S&A Group; Shreveport (LA); Presencial; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

S&A Group in Louisiana is seeking a Benefits Support Representative to help clients navigate health and benefit options by phone. You will listen, explain clearly, and guide elderly customers toward confident decisions.

Ideal candidates are patient, empathetic, with strong communication skills and a customer-focused mindset. The role involves problem solving and explaining benefits in plain language to diverse clients from Louisiana.

Formación

• Excellent verbal communication and active listening.
• Patience and empathy when working with seniors.
• Ability to explain complex benefits in plain language.
• Previous customer service or call-center experience preferred.

Responsabilidades

• Provide phone-based benefits assistance to clients.
• Explain benefit options clearly and patiently.
• Assist elderly clients with enrollment questions.
• Document interactions in the CRM system.

Conocimientos

Phone communication

Empathy

Customer service

Herramientas

CRM software

Descripción del empleo

About the Role

S&A Group is looking for a Benefits Support Representative to join our team in Louisiana.

In this role, you’ll spend your day talking with clients over the phone, understanding their needs, and helping them find the right benefit options. You’ll work with elderly clients, so patience, empathy, and the ability to explain things clearly are important.

If you enjoy talking to people, solving problems, and helping customers feel confident about their decisions, this could be a great fit for you.