Benefits Support Specialist

Dahl Consulting; Detroit Lakes (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

PTO

Holidays

401K

Health insurance

Dental insurance

Vision insurance

Life insurance

HSA/FSA

Dependent care account options

Short/long term disability

Hospital confinement plan

Accident insurance

Job summary

Dahl Consulting in Detroit Lakes, MN is seeking a Benefits Support Specialist to join a collaborative HR team. You will support administration, communication, and maintenance of employee benefit programs, helping employees navigate enrollments, eligibility, claims, and plan options.

The role emphasizes accurate recordkeeping, regulatory compliance (ACA/HIPAA/ERISA), and coordination with vendors. Ideal candidates are detail-oriented, customer-focused, and capable of handling confidential

Qualifications

• High school diploma or equivalent required.
• Strong customer service and employee support skills.
• Excellent verbal and written communication.
• Strong attention to detail and organizational abilities.
• Ability to handle confidential information professionally.
• Problem-solving skills for employee concerns.
• Proficiency with Word, Excel, and Outlook.
• Ability to work independently and in a team.

Responsibilities

• Benefits Administration: Assist enrollment, changes, and termination of benefits, maintain accurate benefits records, and support ACA reporting.
• Employee Support: Respond to benefit questions; educate on options and eligibility; assist with claims issues.
• Vendor Coordination: Liaise with insurance carriers and benefit vendors; track claims and service concerns.
• Compliance & Documentation Support: Assist with ACA, HIPAA, ERISA compliance and regulatory filings.
• Benefits Communication & Training: Develop and distribute open enrollment materials and training.
• Open Enrollment Support: Guide employees through annual elections and ensure documentation is complete.
• Reporting & Administrative Support: Prepare enrollment, utilization, and cost reports; support leave processes.

Skills

Customer service

Communication

Discretion

Problem solving

Organizational skills

Teamwork

Education

High school diploma or equivalent

Associate's or Bachelor's degree in HR/Business

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

HRIS systems

Job description

Title: Benefits Support Specialist

Location: Detroit Lakes, MN

Job Type: Permanent/Direct-Hire

Compensation: $55,000 - $65,000 annually

Industry: Human Resources Services

About the Role

Our recruiting firm is partnering with a well-established human resources and workforce solutions organization to find a Benefits Support Specialist. This company provides comprehensive HR, payroll, benefits administration, compliance, and workforce support services to businesses across a variety of industries. As part of a collaborative HR team, the Benefits Specialist will play a key role in supporting employee benefit programs, ensuring a positive employee experience, and maintaining compliance with applicable regulations. This is an excellent opportunity for a detail-oriented professional who enjoys helping employees navigate benefits programs, solving problems, and working with both internal stakeholders and external vendors.

Job Description

The Benefits Support Specialist is responsible for supporting the administration, communication, and maintenance of employee benefit programs. This role serves as a resource for employees regarding benefits enrollment, eligibility, claims, and plan options while ensuring accurate recordkeeping and regulatory compliance.

Key Responsibilities

• Benefits Administration
  Assist with employee enrollment, changes, and termination of benefits, including medical, dental, vision, life insurance, and retirement plans. Maintain accurate employee benefits records within the HRIS system. Process benefits-related data and support compliance reporting requirements, including ACA reporting.
• Employee Support
  Respond to employee questions regarding benefit plans, policies, and eligibility requirements. Assist employees with claims issues, benefit concerns, and plan-related inquiries. Educate employees on available benefit options to help them make informed decisions.
• Vendor Coordination
  Serve as a liaison between employees and third-party benefit providers. Communicate with insurance carriers, retirement plan administrators, and other vendors to resolve issues. Track and follow up on claims and service-related concerns.
• Compliance & Documentation Support
  Support compliance with federal, state, and local regulations, including ACA, HIPAA, and ERISA requirements. Assist with benefit audits, reporting, documentation, and regulatory filings. Maintain accurate and confidential benefits records.
• Benefits Communication & Training
  Assist in developing and distributing open enrollment materials, benefit summaries, and policy updates. Support benefits education initiatives, employee training sessions, and informational workshops. Ensure employees receive timely and accurate benefits communications.
• Open Enrollment Support
  Provide guidance and assistance during annual open enrollment periods. Help employees complete benefit elections and ensure all required documentation is processed accurately and on time.
• Reporting & Administrative Support
  Prepare reports related to enrollment activity, benefits utilization, and program costs. Support leave administration processes, including FMLA and short-term disability tracking. Perform additional benefits and HR-related administrative duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Strong customer service and employee support skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to manage confidential information with professionalism and discretion.
• Problem-solving skills and the ability to resolve employee concerns effectively.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to work independently and collaboratively within a team environment.

Preferred

• Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field.
• 1 to 3 years of experience in benefits administration, human resources, or a related field.
• Knowledge of employee benefit programs, including health, dental, vision, life insurance, and retirement plans.
• Familiarity with HRIS systems and benefits administration processes.
• Understanding of compliance regulations such as HIPAA, ERISA, ACA, FMLA, and related employment laws.
• Experience working with insurance carriers, third-party administrators, or benefits vendors.

Benefits

• PTO
• holidays
• 401K
• health
• dental
• vision and life insurance
• HSA/FSA
• dependent care account options
• short/long term disability
• hospital confinement plan
• accident insurance

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply.