Benefits Services Specialist II – Retirement

Florida; Tallahassee (FL); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Job summary

State of Florida Department of Management Services, Division of Retirement, is seeking a Benefits Services Specialist II in Tallahassee. You will handle inquiries from Florida Retirement System members by phone, chat, and email, researching complex retirement issues across databases.

The role emphasizes customer service and problem solving in a fast-paced environment. The position requires 3 years of professional experience in retirement or related fields, plus strong communication and

Qualifications

• Three years of professional experience in insurance, retirement or related fields.
• Post-secondary education may be used as an alternative for years of experience.

Responsibilities

• Provide customer service by telephone and email to members, employers, and other stakeholders.
• Research complex retirement issues across multiple databases.
• Explain estimates of retirement benefits and related programs.
• Assist with enrollment, contributions, and accessing retirement information.
• Support training for Benefit Specialists and participate in projects as assigned.

Skills

Customer service

Communication

Multitasking

Job description

State of Florida Department of Management Services, Division of Retirement, is seeking a Benefits Services Specialist II in Tallahassee. You will handle inquiries from Florida Retirement System members by phone, chat, and email, researching complex retirement issues across databases.

The role emphasizes customer service and problem solving in a fast-paced environment. The position requires 3 years of professional experience in retirement or related fields, plus strong communication and