Public Retirement Benefits Specialist

My Florida CFO; Tallahassee (FL); Hybrid; USD 17,000 - 24,000; Full time

Job summary

State of Florida Department of Management Services (DMS) is seeking an OPS Benefits Technician in the Division of Retirement - Contact Center, an on-site role located in Tallahassee, FL. You will deliver customer service to Florida Retirement System members, retirees, employers and other stakeholders by phone, chat, or email, researching complex retirement issues across multiple databases.

The successful teammate will have a passion for helping people, strong communication skills, and the

Qualifications

• One year of professional experience in customer service, call center, insurance, retirement or social security, administration, fiscal work, statistics, personnel, or any other combination.
• Post-secondary education may be used as an alternative for years of experience on a year-for-year basis.

Responsibilities

• Provide customer service by telephone and email to members, employers, and other stakeholders.
• Communicate information concerning topics including estimates of retirement benefits, applications for benefits, DROP, and other retirement-related topics.
• Handle inquiries about beneficiaries, enrollments, contributions, and access to FRS Online.

Skills

Customer service

Call center

Communication

Multitasking

Problem solving

Phone support

Job description

State of Florida Department of Management Services (DMS) is seeking an OPS Benefits Technician in the Division of Retirement - Contact Center, an on-site role located in Tallahassee, FL. You will deliver customer service to Florida Retirement System members, retirees, employers and other stakeholders by phone, chat, or email, researching complex retirement issues across multiple databases.

The successful teammate will have a passion for helping people, strong communication skills, and the