Retirement Benefits Navigator I

State of Florida; Tallahassee (FL); On-site; USD 35,362 - 42,000; Full time

Benefits offered by this job

Health benefits

Tuition waiver program

Job summary

State of Florida, through the Florida Retirement System, seeks a Benefits Services Specialist I to advise members on retirement benefits, health subsidies, and related processes. You will handle inquiries, perform benefit estimates, and guide customers through DROP and payout options with accuracy and empathy.

As a key frontline resource, you’ll resolve issues, process forms, and collaborate with team members to ensure responsive service while maintaining compliance with applicable laws and

Qualifications

• Two years of professional experience in customer service, call center, insurance, retirement or related fields.

Responsibilities

• Engage with Florida Retirement System (FRS) members by phone, chat, or email to resolve questions and provide solutions.
• Explain retirement benefits, DROP, and retirement options, and assist with forms and submissions.
• Update mailing addresses, verify benefit payments, and route calls to appropriate staff as needed.

Skills

Customer service

Call center

Communication

Job description

State of Florida, through the Florida Retirement System, seeks a Benefits Services Specialist I to advise members on retirement benefits, health subsidies, and related processes. You will handle inquiries, perform benefit estimates, and guide customers through DROP and payout options with accuracy and empathy.

As a key frontline resource, you’ll resolve issues, process forms, and collaborate with team members to ensure responsive service while maintaining compliance with applicable laws and